Information Technology Support Specialist

Green Key Resources; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated IT Support Specialist to enhance their dynamic team. This role is perfect for individuals with a solid technical foundation and excellent interpersonal skills, eager to deliver exceptional support in a fast-paced environment. You will be the first point of contact for IT requests, ensuring efficient problem-solving and communication. Join a company that values your contributions and offers a collaborative workspace where you can thrive and grow your career in IT support.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• 3+ years of experience in IT support, preferably in a professional services environment.
• Strong verbal and written communication skills across all organization levels.
• Proficiency in Windows 11 and Microsoft 365 Suite.

Responsibilities

• Provide Tier 1 and Tier 2 IT support via phone, email, and ticketing systems.
• Support desktops, laptops, printers, and mobile devices.
• Manage IT assets and contribute to internal documentation.

Skills

Technical Support

Microsoft 365

Windows 11

Communication Skills

IT Troubleshooting

Customer Service

Education

3+ years in IT Support

Tools

Lenovo Hardware

HP Printers

iOS and Android Devices

Microsoft Azure

Active Directory

Intune

Jamf

Job description

This range is provided by Green Key Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Position Overview:

We are seeking a highly motivated and service-oriented IT Support Specialist to join our dynamic team. This role is ideal for someone with a strong technical foundation and exceptional interpersonal skills, eager to provide first-class support in a fast-paced, professional services or financial environment. The ideal candidate thrives on solving problems efficiently, communicating clearly, and upholding high standards of technical support across the organization.

Key Responsibilities:

• Serve as the first point of contact for IT support requests via phone, email, and ticketing systems, delivering Tier 1 and Tier 2 support.
• Provide hands-on support for desktops, laptops, printers, mobile devices, and peripheral hardware.
• Own the end-to-end lifecycle of support tickets—intake, troubleshooting, resolution, and follow-up—ensuring timely communication throughout.
• Support core business applications with an emphasis on Microsoft 365 (Word, Excel, Outlook, PowerPoint), Egnyte, and firm-wide productivity tools.
• Assist with AV systems including Crestron, Cisco Codecs, and Zoom video conferencing.
• Manage and troubleshoot multi-factor authentication systems (e.g., Duo Mobile).
• Administer and support mobile device management platforms (Intune, Jamf).
• Coordinate employee onboarding/offboarding, including provisioning and deprovisioning of hardware, accounts, and system access.
• Maintain and update email filtering and security policies, including safe sender/block lists.
• Track and manage all IT assets including laptops, desktops, and mobile devices.
• Contribute to internal documentation by maintaining a robust IT knowledge base.
• Monitor IT systems for security threats or irregularities, escalating issues to the appropriate teams as needed.
• Collaborate with senior IT staff on incident response, system monitoring, and proactive IT initiatives.

Qualifications:

• 3+ years of experience in a technical support or IT service desk role, preferably within a professional services or financial services firm.
• Strong verbal and written communication skills, capable of interacting professionally across all levels of an organization.
• Proven ability to work efficiently under pressure, prioritize tasks, and manage multiple responsibilities simultaneously.
• Solid experience with Windows 11, Microsoft 365 Suite, and general IT troubleshooting.
• Proficiency with Lenovo hardware, HP printers, and mobile devices (iOS and Android).
• Familiarity with Microsoft Azure, Active Directory, Group Policy, DHCP, DNS.
• Working knowledge of endpoint management and mobile device management platforms.
• Strong documentation skills with a commitment to maintaining a well-organized support knowledge base.
• Customer-first mindset, strong initiative, and a drive to continuously improve support services.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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