Information Technology Support Specialist

EPITEC; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is looking for a dedicated IT Support Specialist to join their fully remote team. In this role, you will provide Tier 1 support, handling help desk calls and assisting users with technical issues. Your strong customer service skills will be crucial as you translate technical requirements for non-professionals. This position offers a collaborative environment, where you will work closely with a tightly knit team to efficiently resolve problems. If you are patient, technically savvy, and enjoy helping others, this opportunity is perfect for you!

Qualifications

• 1-3 years of call center experience required.
• 1-3 years of general IT experience required.

Responsibilities

• Provide Tier 1 help desk support for users and customers.
• Manage tickets and collaborate with team members to resolve issues.

Skills

MS Office Proficiency

Desktop Troubleshooting

Printer Troubleshooting

Customer Service Skills

Technical Diagnosis

Patience in Communication

Education

High School Diploma

Tools

Easy Vista

Job description

Job Title: IT Support Specialist

Location: Fully remote position

Details: Contract to hire position, Sunday – Thursday 8am – 5pm EST

Pay rate: $20.00 - $22.00/hr.

Job Summary:

We are seeking a dedicated and patient IT Support Specialist to join our fully remote team. This role involves providing Tier 1 support for IT, handling help desk calls from users, customers, and internal teams. The ideal candidate will have strong customer service skills and the ability to translate technical requirements for non-professionals. This is a fast-paced environment with a tightly knit team that collaborates frequently to resolve issues.

Responsibilities:

1. Provide help desk support by taking calls from users, customers, and internal teams.
2. Offer Tier 1 IT support, including password resets and website access.
3. Manage tickets using Easy Vista and follow knowledge base processes.
4. Assist with backfill tasks as needed.
5. Collaborate with team members to resolve problems efficiently.

Years of Experience and Education:

1-3 years of call center experience.

1-3 years of general IT experience.

High school diploma required; no certifications needed.

Skills Required:

1. Proficiency in MS Office and the ability to use proprietary software.
2. Experience with desktop, printer, and notebook troubleshooting.
3. Excellent customer service skills, with 95% of the role focused on customer interaction.
4. Patience and the ability to explain technical concepts to non-professionals.
5. Strong technical knowledge and the ability to diagnose issues with laptops and other equipment.

Seniority Level:

Associate

Employment Type:

Contract

Job Function:

Administrative, Information Technology, and Customer Service

Industries:

IT System Training and Support, IT Services and IT Consulting, and Administrative and Support Services