Information Technology Support Specialist

Franklin Fitch; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player in Lower Manhattan is seeking a skilled IT Support Specialist to provide exceptional white-glove support to their teams. This role involves delivering high-quality IT support, managing issues related to Microsoft 365, Intune, and Azure Active Directory, and collaborating with IT teams to resolve complex problems. Ideal candidates will thrive in a fast-paced environment and possess excellent troubleshooting and communication skills. If you are passionate about providing top-notch IT support and ensuring a seamless experience for users, this opportunity is perfect for you.

Qualifications

• Proven experience in IT support roles with a focus on 1st and 2nd line support.
• Strong expertise in Microsoft 365, Intune, and Azure AD.

Responsibilities

• Deliver high-quality 2nd line IT support to minimize downtime.
• Provide VIP support to senior stakeholders for a seamless IT experience.

Skills

IT Support

Microsoft 365

Intune

Azure Active Directory

Troubleshooting

Communication Skills

Job description

IT Support Specialist

Location: New York City (On-site, 5 days a week)

Contract Duration: 6 months + extensions

We are recruiting on behalf of a prestigious client in Lower Manhattan, who is looking for a skilled IT professional to provide exceptional white-glove support to their teams onsite.

Responsibilities

• Deliver high-quality 2nd line and escalated IT support to employees, ensuring minimal downtime and efficient issue resolution.
• Provide white-glove VIP support to senior stakeholders, offering a seamless IT experience.
• Manage and troubleshoot issues related to Microsoft 365 suite, Intune, and Azure AD.
• Collaborate with IT teams to escalate and resolve complex technical problems.
• Maintain strong communication with employees across all levels of the organization.
• Adapt to changing work schedules (9 AM - 5 PM, with possible 8 AM - 4 PM shifts as required).

Requirements

• Proven experience in 1st and 2nd line IT support roles.
• Strong expertise in Microsoft 365 suite, Intune, and Azure Active Directory.
• Experience providing VIP/white-glove IT support.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-demand environment.

If this all sounds like you, apply today!