Information Technology Support Specialist

Addison Group; New Jersey; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Bonuses

Job summary

Addison Group, working with a contracting company, is seeking an IT Support Analyst in Burlington, VT for a direct hire with five days onsite.

Responsibilities include diagnosing and resolving hardware, software, and network issues, device setup and maintenance, ticket management, and collaboration with the IT team to improve service delivery. Candidates should have 2+ years in technical support, strong customer service, and basic networking knowledge.

Qualifications

• High school diploma or equivalent required; associate degree or technical certification preferred.
• Minimum 2 years in technical support with hands-on hardware/software troubleshooting.
• Familiarity with Windows and macOS, Microsoft Office Suite, and common productivity apps.
• Strong customer service and communication skills with end-users of varying technical levels.
• Basic understanding of networking concepts and protocols.
• Certifications such as CompTIA A+ or MCDST are desirable.
• Must maintain professional, positive representation of the company.

Responsibilities

• Troubleshoot hardware, software, and network issues for end-users to ensure timely resolutions.
• Set up, configure, and maintain end-user devices including desktops, laptops, and mobile devices.
• Log and manage service requests using the ticketing system with clear, timely updates.
• Escalate complex issues to the Technology Support Lead or specialized teams as needed.
• Identify recurring issues and recommend long-term improvements.
• Assist in end-user training sessions to improve efficiency and reduce problems.
• Maintain and update IT procedure documentation for common issues.

Skills

Technical support

Windows & macOS

Microsoft Office

Customer service

Networking basics

Education

High school diploma

Associate-degree or cert preferred

Tools

Ticketing system

IT documentation

Job description

Addison Group is working with a contracting company in search for an IT Support Analyst in Burlington, VT. This is a direct hire opportunity and 5 days onsite.

Job Responsibilities:

• Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions.
• Device Management: Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
• Ticket Management: Log, track, and resolve service requests and incidents using the organization's ticketing system, ensuring clear communication and timely updates.
• Escalations: Collaborate with the first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams.
• Proactive Problem Solving: Identify recurring technical issues, providing recommendations for long-term solutions and improvements.
• End-User Education: Assist with training sessions to help users improve efficiency and reduce common technical problems.
• Documentation: Maintain and update user-friendly documentation for common issues, solutions, and IT procedures.
• Team Collaboration: Work closely with the Technology Support Lead and other IT staff to improve service delivery and enhance the overall support experience.

Requirements:

• High school diploma or equivalent is required, and an associate's degree or technical certification is preferred
• Minimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshooting
• Must be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications
• Strong customer service skills, with the ability to communicate effectively with end-users of varying technical levels
• Basic understanding of networking concepts and protocols
• Willingness to learn and adapt to new technologies and procedures
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable
• Must have the integrity, enthusiasm, and willingness to represent company in the most professional, positive manner

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison's job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.