Technical Support Specialist

Addison Group

Nashville (TN)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

A leading staffing agency in Nashville is seeking a Technical Support Analyst to assist with daily computer and telecommunication systems support. The ideal candidate will have 2-3 years of IT experience and be skilled in resolving software and hardware issues. This role requires strong problem-solving skills and the ability to work in a fast-paced environment. Join our dynamic team to contribute to essential IT services.

Qualifications

2-3 years of IT support experience required.
Hands-on experience with various IT tools and technologies.
Strong customer service orientation.

Responsibilities

Assist in daily computer and telecommunication systems support.
Resolve computer, network, and telecommunication problems.
Provide software & hardware support in a fast-paced environment.

Skills

IT support experience

Customer service skills

Interpersonal skills

Documentation skills

Tools

Microsoft Windows (10, Server 2019/2016/2012/2008 R2)

Linux Suse

Office 365 Products

Powershell

Active Directory

Group Policy

Networking knowledge (TCP/IP)

Virtualization (Hyper-V)

Job description

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications: Someone to assist in daily computer and telecommunication systems support.

Job Description: The Technical Support Analyst will assist in daily computer and telecommunication systems support. This person will be responsible for resolving computer, network, and telecommunication problems as needed, including software & hardware support. This person must have 2 years of IT experience and strong customer service skills. This is a fast-paced environment and handle regular interruptions with daily schedule.

Required Experience:

3-5 years of IT support experience with Microsoft Windows (10, Server 2019/2016/2012/2008 R2) and Linux Suse.
Hands-on experience with Office 365 Products, Powershell, Active Directory, and Group Policy.
Networking knowledge in TCP/IP, topology, routing, switching; virtualization with Hyper-V, etc.

Preferred but not required:

Industry certifications such as A+, Network+, MCP, MCSA.
Experience with user account management across multiple platforms, data backup/recovery, and software deployment.
Interpersonal and documentation skills.

REQUIRED

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level