Helpdesk Technician

Addison Group; San Angelo (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Addison Group is seeking a dependable Help Desk Technician for an onsite contract role in San Angelo, TX. The position provides first‑level IT support for hardware, software, and end‑user issues, offering a growth path in a fast‑paced environment.

You will configure and image desktops, manage account administration with Active Directory, troubleshoot Windows and Microsoft 365, and assist with large hardware deployments while delivering excellent customer service across the organization.

Qualifications

• Experience in Help Desk or Desktop Support
• Windows 10/11 and Microsoft 365 familiarity
• Active Directory account administration and password management
• Strong customer service and communication skills
• Desire to grow within Information Technology and expand technical knowledge

Responsibilities

• Provide first-level technical support for hardware, software, and end-user issues
• Respond to help desk tickets, calls, emails, and walk-up support requests
• Configure, image, deploy, and replace desktop and laptop computers
• Perform password resets and user account administration using Active Directory or similar tools
• Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues
• Document incidents, resolutions, and updates within the ticketing system
• Escalate advanced technical issues to senior support staff when appropriate
• Assist with large-scale hardware deployments and workstation refresh initiatives
• Deliver outstanding customer service while supporting users throughout the organization
• Maintain an organized workspace while supporting multiple priorities and deadlines

Skills

Customer service

Communication

Interpersonal skills

Education

CompTIA A+ certification (preferred)

Tools

Active Directory

Job description

Role: Help Desk Technician

Position Type: Contract

Location: San Angelo, TX (100% Onsite)

Pay Rate Range: $20.00 - $24.00/hour DOE

Benefits: You are eligible for medical, dental, vision insurance benefits, 401K

Are you looking for a growth opportunity for a reputable company with a positive work environment?

Our client is looking for a Help Desk Technician.

Overview

Our client is seeking a dependable Help Desk Technician to provide first-level technical support in a fast-paced IT environment. This is an excellent opportunity for someone looking to grow their IT career while gaining hands-on experience with desktop support, hardware deployments, account administration, and end-user troubleshooting. The ideal candidate is reliable, customer-focused, and eager to learn new technologies while supporting a collaborative IT team.

Key Responsibilities

• Provide first-level technical support for hardware, software, and end-user issues
• Respond to help desk tickets, phone calls, emails, and walk-up support requests
• Configure, image, deploy, and replace desktop and laptop computers
• Perform password resets and user account administration using Active Directory or similar tools
• Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues
• Document incidents, resolutions, and updates within the ticketing system
• Escalate advanced technical issues to senior support staff when appropriate
• Assist with large-scale hardware deployments and workstation refresh initiatives
• Deliver outstanding customer service while supporting users throughout the organization
• Maintain an organized workspace while supporting multiple priorities and deadlines

Preferred Experience

• Previous Help Desk, Desktop Support, IT Support, or Call Center experience preferred
• Experience supporting Windows 10/11 and Microsoft 365 environments
• Familiarity with Active Directory account administration and password management
• Basic knowledge of desktop hardware, peripherals, and troubleshooting techniques
• CompTIA A+ certification is a plus but not required
• Strong customer service, communication, and interpersonal skills
• Ability to troubleshoot technical issues while maintaining a positive customer experience
• Desire to grow within Information Technology and expand technical knowledge

Ideal Candidate Profile

• Dependable with excellent attendance and punctuality
• Customer-service oriented with a positive and professional attitude
• Strong communication and problem-solving skills
• Eager to learn and develop technical expertise
• Comfortable supporting users both remotely and in person
• Organized, adaptable, and able to prioritize multiple tasks
• Collaborative team player with a strong work ethic
• Motivated to build a long-term career in Information Technology

Why choose Addison IT?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.