Information Technology Support Specialist

Insight Global; Evansville (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a dedicated Information Technology Support Specialist to join their team in Evansville, IN. This role involves providing exceptional technical support to a large utility provider, resolving escalated support tickets, and assisting with the upgrade from Windows 10 to Windows 11. The ideal candidate will have proven experience in IT support, strong problem-solving skills, and the ability to work both independently and collaboratively. Enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, along with a 401k retirement plan with employer matching. If you're ready to make a significant impact in a fast-paced environment, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Matching

Paid Sick Leave

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Qualifications

• Experience in helpdesk or IT support with Tier 2, 3, and 4 focus.
• Strong knowledge of IT systems, hardware, software, and networking.

Responsibilities

• Provide support for end-user devices, including laptops and desktops.
• Troubleshoot and support various internal software applications.

Skills

IT Support

Problem-solving

Troubleshooting

Communication Skills

Interpersonal Skills

Time Management

Education

Relevant IT Certifications (e.g., CompTIA A+, Network+)

Tools

Windows 10

Windows 11

Job description

Job Summary: We are seeking a dedicated and experienced Information Technology Support Specialist to join our team. The successful candidate will be responsible for resolving escalated support tickets and providing exceptional technical support to our client's large utility provider in Evansville, IN. This role requires onsite work at the client's downtown office.

Day-to-Day Responsibilities:

• Provide support for end-user devices, including laptops and desktops.
• Assist with imaging PCs and setting up new devices.
• Troubleshoot and support various internal software applications.
• Refresh and replace old devices and hardware as needed.
• Support the upgrade process from Windows 10 to Windows 11.

Qualifications:

• Proven experience in a helpdesk or IT support role, with a focus on Tier 2, Tier 3, and Tier 4 support.
• Strong knowledge of IT systems, hardware, software, and networking.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Compensation: $22/hour to $27/hour. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.