Developer Support Specialist Customer Support Remote (United States)

Rippling; California (MO); Remote; USD 70,000 - 100,000; Full time

Job summary

Rippling is seeking a Developer Support Specialist to enhance our growing Support team. In this critical role, you'll troubleshoot developer queries, assist in data product analytics, and contribute to an exponential growth strategy as we scale operations. Ideal candidates will possess a strong technical background, excellent problem-solving skills, and a commitment to improving customer experiences within a fast-paced environment.

Benefits

Competitive salary with benefits and equity

Inclusive and diverse work environment

Office collaboration for in-office employees

Qualifications

• 1-3 years experience in a Technical Support environment or similar role.
• Strong attention to detail and analytical skills.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoot and resolve API authentication and integration questions.
• Support customers with data connector setup and debugging.
• Provide technical guidance on using data products effectively.

Skills

API Troubleshooting

Data Analytics

ETL Understanding

SQL Scripting

Technical Support

Education

Bachelor’s Degree in Math, Analytics, Data Science, or related field

Job description

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

After becoming one of the fastest growing startups in the United States ($0 → $11B), Rippling is ready to up-level our operations to scale to $1B in ARR over the next couple years. We need someone who can take us from 1 to 10—and beyond, on a global scale.

We’re looking for a Developer Support Specialist to join our growing Support team. You’ll work in a fast-paced environment and your work will ensure we make the right decisions to grow exponentially, optimize our cost, and improve customer experience. The focus for this role will be centered around analytics and supporting our clients using our new data products.

What you will do

• Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration.
• Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data
• Support and debug both Rippling-managed and custom data connectors
• Provide technical guidance and expert advice to customers with regards to their effective and optimal use of (Data Cloud)
• Provide feedback on system tools, product features, and other potential customer pain points.
• Work in a highly technical capacity, ensuring success for our new and existing customers

What you will need

• Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience
• If based in the US this role will require working 9:30 AM - 6:00PM PST.
• Experience building or troubleshooting REST APIs
• 1-3 years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Good understanding of ETL
• Understanding of Data Warehousing fundamentals and concepts
• Experience with analysis, data analytics, dashboard creation, BI
• Ability to navigate a high-ambiguity environment
• Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details
• Excellent verbal and written communication skills.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.