Information Technology Support Specialist

Applied Connective Technologies; Albion (NE); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A local technology group is seeking an IT Support Specialist in Albion, NE. The position involves providing technical support, troubleshooting issues, and effective communication with internal and external teams. This full-time role requires both remote and onsite support to clients. Ideal candidates are motivated and possess excellent customer service and technical skills. The company conducts background checks as part of the hiring process.

Qualifications

• Ability to troubleshoot and resolve inbound support requests.
• Strong customer service orientation.
• Communicate effectively with internal and external resources.

Responsibilities

• Provide remote and onsite support to clients.
• Work directly with the Service Manager for escalations.
• Assist the Relationship Manager with service requests.

Skills

Customer service skills

Technical troubleshooting

Effective communication

Job description

Join a dynamic locally owned and operated technology group in our brand-new Ogallala office as an IT Support Specialist! Headquartered in Albion, NE, with offices in Norfolk, Columbus, Lincoln, Elkhorn, and now Ogallala, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team, so currently, we are seeking a highly motivated, hard‑working, and technology‑savvy candidate to take on this key role.

This will be a full‑time position with standard hours, 8am to 5pm, Monday through Friday, requiring both remote and onsite support of clients.

The IT Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests, and duties require remote and onsite support of clients.

Communicating effectively internally and to external resources is a top priority for the IT Support Specialist; this role will work directly with our Service Manager to escalations and with our Relationship Manager should a service request sit outside the contract SLA.

Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.

Seniority level

Entry level

Employment type

Full-time

Job function

• Information Technology
• IT Services and IT Consulting