IT Systems Support Specialist

Mackie Search, LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Mackie Search, LLC is seeking an IT Systems Support Specialist to serve as the backbone of technology operations. You will be the primary contact for our platform, support users daily, and help shape how technology evolves in a collaborative, fast-paced environment.

The role emphasizes on-site support with opportunities to lead projects, test new tech, and train staff, ensuring smooth operations and responsive IT services.

Qualifications

• Bachelor’s degree or equivalent hands-on IT experience.
• 2+ years in a technical support or IT role.
• Excellent verbal and written communication; able to explain complex tech concepts clearly.
• Genuine passion for helping people and building positive relationships with colleagues and clients.
• Strong critical thinking and troubleshooting skills.

Responsibilities

• Serve as the primary support contact for the platform — handling customer support, onboarding new users, and keeping survey forms up to date.
• Provide advanced technical support across hardware, software, networking, AV, and telecom systems.
• Support office computers, phone systems, and data services for internal staff.
• Test and evaluate new technologies while maintaining current and legacy systems.
• Partner with the CTO on project planning and implementation.
• Train staff with personalized, hands-on technology guidance.
• Handle IT onboarding and offboarding from an IT perspective.
• Identify inefficiencies and proactively recommend improvements to our systems and workflows.
• Communicate clearly with internal and external stakeholders to resolve issues fast.

Skills

Technical Support

Communication

Problem Solving

Team Collaboration

Cloud Computing

Networking Fundamentals

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Administration, or related field

Tools

CompTIA A+

Network+

Microsoft Certifications

Job description

IT Systems Support Specialist - Full-time

Description:

We are seeking a tech-savvy problem-solver who loves helping people and keeping systems running smoothly. We’re looking for an IT Systems Support Specialist to become the backbone of our technology operations. In this role you’ll be the primary point of contact for our platform, support the people who rely on it every day, and help shape how our technology evolves — all in a collaborative, fast-paced environment where your contributions truly matter.

• Real Impact with the company

Standard business hours with occasional evenings/weekends for on-call and system updates

You’ll be the go-to expert for our team’s technology needs. Day-to-day, you can expect to:

• Serve as the primary support contact for our platform — handling customer support, system configuration, onboarding new users, and keeping survey forms up to date.


• Provide advanced technical support across hardware, software, networking, audio/visual, and telecom systems.


• Support office computers, phone systems, and computer data services for internal staff.


• Test and evaluate new technologies while maintaining current and legacy systems.


• Partner with the Chief Information Technology Officer on project planning and implementation.


• Train and empower staff with personalized, hands‑on technology guidance.


• Handle employee on-boarding and off-boarding from an IT perspective, making first days seamless.


• Identify inefficiencies and proactively recommend improvements to our systems and workflows.


• Communicate clearly with internal and external stakeholders at all levels to resolve issues fast.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Systems Administration, or a related field — or equivalent hands‑on experience.


• Experience: 2+ years in a technical support or IT role.


• Communication: Exceptional verbal and written communication skills; you can explain complex tech concepts to anyone.


• Customer Focus: Genuine passion for helping people and building positive relationships with colleagues and clients.


• Problem‑Solving: Strong critical thinking skills and creativity when troubleshooting tricky issues.


• Technical Proficiency: Microsoft Office Suite, PostgreSQL databases, networking fundamentals, mobile app technology, and cloud computing.


• Networking Know‑How: Solid foundation in network connectivity, installation, and troubleshooting.


• Self‑Starter: Able to manage multiple competing priorities independently with minimal supervision.


• Always Learning: Genuine enthusiasm for staying current with the latest technology trends and tools.


• Must have experience with field management platforms and/or IT certifications such as CompTIA A+, Network+, or Microsoft certifications.


• Must have experience supporting mobile app ecosystems.


• Bilingual is helpful


• Strong consideration will be given to candidates in the Austin, Texas or Columbus, Ohio area.