Business Support Specialist

NetFabric IT Solutions; Oklahoma City (OK); On-site; USD 26,000 - 36,000; Full time

Job summary

A managed services provider in Oklahoma City is looking for a Business Support Specialist to deliver exceptional customer service and improve operational efficiency. This is an entry-level, full-time, on-site position that offers the chance to learn from experienced IT professionals in a supportive environment.

Qualifications

• Light technical proficiency; must be able to use computers and generate reports.
• Ability to analyze data and create and review processes.
• Excellent communication skills, particularly in customer service.

Responsibilities

• Deliver exceptional customer service.
• Resolve operational problems within the defined areas.
• Analyze root causes of operational malfunctions and provide resolutions.
• Analyze root causes of malfunctions and provide practical resolutions.
• Recommend process improvements to boost operational efficiency.
• Address customer issues promptly and accurately to ensure satisfaction.
• Provide excellent customer service to all field businesses.

Skills

Customer service

Data analysis

Communication skills

Job description

Business Support Specialist

NetFabric IT Solutions — Oklahoma City, OK

NetFabric is a rapidly growing managed services provider based in the Oklahoma City area. We are seeking a highly skilled and motivated team member to join our team. This entry‑level position offers the opportunity to learn hands‑on working alongside seasoned IT veterans and acquire valuable skills and experience.

Duties and Responsibilities

• Deliver exceptional customer service.
• Resolve operational problems within the defined areas.
• Work in and aid specifically in proprietary business operations system.
• Analyze root causes of operational malfunctions and provide resolutions.
• Recommend process improvements to improve operational efficiency.
• Address customer issues promptly and accurately.
• Provide excellent customer service to all field businesses.

Qualifications and Education Requirements

• Light technical proficiency; must be able to use computers and generate reports.
• Ability to analyze data and create and review processes.
• Excellent communication skills, particularly in customer service.

Preferred Skills

• Commitment to integrity and professionalism.
• Intelligent, capable, and creative.
• Thirst for knowledge and continual improvement.

NetFabric is an Equal Opportunity Employer.

This is a full‑time, on‑site position at our OKC offices.

Local candidates preferred, as company is not planning to compensate for relocation.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting