Information Technology Support Engineer

iSoftStone; Palo Alto (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Job summary

iSoftStone is seeking an experienced IT Support professional in Palo Alto to maintain office network infrastructure, manage basic server environments, and provide on-site L1/L2 technical support for staff.

The role covers onboarding/offboarding, asset inventory, vendor coordination, and basic data backup and security. Fluency in English and strong customer service are essential for timely issue resolution in a fast-paced office environment.

Qualifications

• 5+ years of hands-on IT Support/Helpdesk experience.
• Proficient in troubleshooting Windows and macOS.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience managing cloud office suites (O365/Google Workspace).
• Fluent English communication and strong customer service.

Responsibilities

• Daily IT & Network Operations: maintain office network infrastructure and VPNs.
• Employee Technical Support (L1/L2) on-site for staff.
• Workstation provisioning and onboarding/offboarding processes.
• Inventory management of IT assets, licenses, and peripherals.
• Vendor coordination for troubleshooting, warranty, and procurement.
• Data backup and basic security: monitor backups and patching.

Skills

5+ years IT support experience

Windows & macOS troubleshooting

Networking fundamentals (TCP/IP, DNS,/

Cloud office suites experience

English communication

Tools

Office 365

Google Workspace

Azure AD

Job description

Job Description (Primary Responsibilities)

1. Daily IT & Network Operations

Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.

Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

2. Employee Technical Support (L1/L2)

Act as the primary point of contact for IT issues, providing direct on-site support for office staff.

Resolve hardware, software, and system access issues in a timely manner.

Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.

Maintain an accurate inventory of all office IT assets, licenses, and peripherals.

Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.

4. Data Backup & Basic Security

Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.

Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

Requirements (Qualifications)

Experience: 5+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.

Technical Skills:

Proficient in troubleshooting Windows and macOS operating systems.

Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).

Experience managing cloud-based office suites (O365 or Google Workspace).

Communication: Fluent in English (written and spoken) with excellent customer service and problem-solving skills.