Information Technology Support Engineer

The Phoenix Group; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

The Phoenix Group is seeking an IT Support Specialist in New York to respond to and resolve a range of hardware, software, network, and security issues. You will install, configure, and maintain desktop systems, including cloud environments, and provide expert troubleshooting in a 100% cloud-based support setting.

You'll assist with user accounts, MFA/SSO, and contribute to cloud infrastructure management across AWS, Azure, and GCP.

Qualifications

• Bachelor’s degree in IT or a related field is required.
• 1–2 years of experience supporting enterprise IT environments.
• Exposure to cloud platforms: AWS, Azure, GCP.
• Strong troubleshooting, problem-solving, and communication skills.
• Knowledge of MFA, SSO, and network security basics.
• Experience supporting remote and onsite users.
• Ability to manage multiple tickets and escalations.

Responsibilities

• Respond to and resolve technical support requests related to hardware, software, network, and security issues.
• Install, configure, and maintain desktop hardware, peripherals, and software, including cloud-based environments and on-premises systems.
• Troubleshoot hardware, operating systems, applications, and network connectivity issues in a 100% cloud-based support environment.
• Assist with user account setup, password resets, access permissions, and security protocols including 2FA and SSO.
• Support cloud infrastructure management across AWS, Azure, and GCP, including basic configuration, maintenance, and documentation.
• Conduct foundational Linux server administration and system maintenance activities.
• Collaborate with IT team members on security, networking, and infrastructure support, including security concepts and network security best practices.
• Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
• Support ongoing security initiatives such as identity management, password policies, and security incident response.

Skills

Troubleshooting

Communication

Remote/Onsite support

Security concepts

Team collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

AWS

Azure

Google Cloud Platform (GCP)

Linux

Job description

• Respond to and resolve technical support requests related to hardware, software, network, and security issues, ensuring high customer satisfaction.
• Install, configure, and maintain desktop hardware, peripherals, and software, including cloud-based environments and on-premises systems.
• Troubleshoot hardware, operating systems, applications, and network connectivity issues in a 100% cloud-based support environment.
• Assist with user account setup, password resets, access permissions, and security protocols including 2-factor Authentication (2FA) and Single Sign-On (SSO).
• Support cloud infrastructure management across AWS, Azure, and GCP, including basic configuration, maintenance, and documentation.
• Conduct foundational Linux server administration and system maintenance activities.
• Collaborate with IT team members on security, networking, and infrastructure support, including security concepts and network security best practices.
• Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
• Support ongoing security initiatives such as identity management, password policies, and security incident response.

Core Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-2 years’ experience supporting enterprise-level IT environments, including hardware, software, and cloud systems.
• Proven exposure to cloud platforms: AWS, Azure, Google Cloud Platform (GCP).
• Strong troubleshooting, problem-solving, and communication skills.
• Knowledge of security concepts including multi-factor authentication (MFA), SSO, and network security basics.
• Experience working in a team environment supporting remote and onsite users.
• Ability to manage multiple support tickets and escalated complex issues appropriately.
• Basic Linux server skills and familiarity with system administration tasks.
• Excellent interpersonal skills and technical documentation abilities.