Information Technology Support Engineer

Franklin Fitch; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Franklin Fitch in the United States is seeking an IT Support Engineer to join its growing US technology team, focusing on modern workplace technologies, cloud platforms, identity management, and end-user services. You will troubleshoot, automate, and support cloud-first environments while collaborating with global teams in the US and UK to deliver secure and efficient IT services.

The role emphasizes strong customer service and proactive problem solving, with exposure to Microsoft 365, Intune,

Qualifications

• Experience in a Microsoft cloud-focused support or engineering role.
• Strong knowledge of Microsoft 365, Intune, Entra ID, Conditional Access, and endpoint management.
• Experience supporting SaaS applications and modern workplace environments.
• Understanding of identity, access management, and security best practices.
• Excellent troubleshooting and customer service skills.
• Ability to work independently while collaborating with global teams.
• Experience in legal or professional services environments is a plus.

Responsibilities

• Provide technical support across Microsoft cloud technologies.
• Administer and support Microsoft 365, Entra ID, Intune, and Conditional Access policies.
• Manage SaaS applications, user provisioning, and access controls.
• Troubleshoot escalated technical issues across cloud and end-user environments.
• Collaborate with global technology teams to support users in both the US and UK.
• Assist with endpoint management, security initiatives, and device compliance.
• Support ongoing cloud transformation and modern workplace projects.
• Contribute to documentation, process improvement, and service enhancement initiatives.

Skills

Microsoft 365

Intune

Entra ID

Conditional Access

Endpoint management

SaaS applications

Identity & access management

Troubleshooting

Customer service

Global collaboration

Tools

Microsoft cloud technologies

Job description

A rapidly expanding international legal services organization is looking for an IT Support Engineer to join its growing US technology team.

Working closely with colleagues across the US and UK, you'll focus on modern workplace technologies, cloud platforms, identity management, and end-user services. This role is ideal for someone who enjoys troubleshooting, automation, and supporting cloud-first environments.

Responsibilities:

• Provide technical support across Microsoft cloud technologies.
• Administer and support Microsoft 365, Entra ID, Intune, and Conditional Access policies.
• Manage SaaS applications, user provisioning, and access controls.
• Troubleshoot escalated technical issues across cloud and end-user environments.
• Collaborate with global technology teams to support users in both the US and UK.
• Assist with endpoint management, security initiatives, and device compliance.
• Support ongoing cloud transformation and modern workplace projects.
• Contribute to documentation, process improvement, and service enhancement initiatives.

Requirements:

• Experience within a Microsoft cloud-focused support or engineering role.
• Strong knowledge of Microsoft 365, Intune, Entra ID, Conditional Access, and endpoint management.
• Experience supporting SaaS applications and modern workplace environments.
• Understanding of identity, access management, and security best practices.
• Excellent troubleshooting and customer service skills.
• Ability to work independently while collaborating with global teams.
• Experience in legal or professional services environments would be advantageous.

What's on Offer?

• Join a growing international organisation during an exciting expansion phase.
• Exposure to cutting-edge Microsoft cloud technologies.
• Opportunity to influence technical processes and standards.
• Strong career development opportunities as the US team grows.