Technical Support Engineer

Franklin Fitch; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Franklin Fitch in New York is seeking an IT Support Engineer to support Microsoft cloud and end-user technologies onsite in NYC. You will work with teams across the US and UK, ensuring secure identity, device management, and SaaS access in a modern, cloud-focused environment.

The role emphasizes hands-on support, collaboration with global technology teams, and contributing to cloud transformation and workplace initiatives. Onsite required with competitive benefits.

Qualifications

• Experience in a Microsoft-focused IT support or engineering environment.
• Strong knowledge of Microsoft 365, Intune, Entra ID and endpoint management.
• Understanding of Conditional Access, identity and access management.
• Experience supporting SaaS applications and modern workplace technologies.
• Strong troubleshooting skills with a customer-focused approach.
• Good understanding of IT security and device compliance.
• Comfortable working independently while collaborating with teams across locations.
• Experience supporting legal or professional services environments would be advantageous.

Responsibilities

• Provide technical support across Microsoft cloud and end user technologies.
• Administer and support Microsoft 365, Entra ID, Intune and Conditional Access.
• Manage SaaS applications, user provisioning and access controls.
• Troubleshoot and resolve escalated technical issues across cloud and end user environments.
• Work closely with global technology teams to support users across the US and UK.
• Support endpoint management, device compliance and wider security initiatives.
• Contribute to cloud transformation and modern workplace projects.
• Maintain technical documentation and help improve IT processes and support standards.

Skills

Microsoft 365

Intune

Entra ID

endpoint management

SaaS applications

troubleshooting

IT security

Job description

IT Support Engineer | Onsite in NYC | $75,000 to $85,000 + Benefits

A rapidly expanding international legal services organisation is looking for an IT Support Engineer to join its growing US technology team. This is a great opportunity for someone looking to build their career within a modern, cloud focused environment. You’ll work closely with teams across the US and UK, supporting Microsoft technologies, identity, endpoints and SaaS applications while getting exposure to wider cloud and workplace transformation projects.

What You’ll Do

• Provide technical support across Microsoft cloud and end user technologies.
• Administer and support Microsoft 365, Entra ID, Intune and Conditional Access.
• Manage SaaS applications, user provisioning and access controls.
• Troubleshoot and resolve escalated technical issues across cloud and end user environments.
• Work closely with global technology teams to support users across the US and UK.
• Support endpoint management, device compliance and wider security initiatives.
• Contribute to cloud transformation and modern workplace projects.
• Maintain technical documentation and help improve IT processes and support standards.

What You’ll Need

• Experience working in a Microsoft focused IT support or engineering environment.
• Strong knowledge of Microsoft 365, Intune, Entra ID and endpoint management.
• Understanding of Conditional Access, identity and access management.
• Experience supporting SaaS applications and modern workplace technologies.
• Strong troubleshooting skills with a customer focused approach.
• Good understanding of IT security and device compliance.
• Comfortable working independently while collaborating with teams across different locations.
• Experience supporting legal or professional services environments would be advantageous.

What’s In It For You

• Join a growing international organisation at an exciting stage of US expansion.
• Gain hands on experience across Microsoft cloud, identity and modern workplace technologies.
• Work closely with experienced technology teams across the US and UK.
• Opportunity to contribute to cloud transformation and technology projects.
• A role with plenty of scope to develop your technical skills and take on more responsibility as the US team grows.