Information Technology Support Engineer

Programmers.io; Massachusetts; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Programmers.io is seeking an Information Technology Support Engineer for an onsite role in Boston, MA. This full-time position offers benefits and requires hands-on desktop support, software/hardware upgrades, and strong AD management.

Ideal candidates will have solid knowledge of Windows OS, VPNs, Citrix and Cisco environments, plus experience imaging workstations and supporting enterprise users. Travel onsite as needed for deployments and troubleshooting.

Qualifications

• 2+ years of IT desktop support experience.
• Experience installing software and hardware upgrades on desktops.
• Experience provisioning access in Active Directory.
• Healthcare/tech/managed services environment experience preferred.

Responsibilities

• Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.
• Provision user access within Active Directory.
• Manage equipment distribution for desktops, laptops, peripherals.
• Support training, knowledge creation, and documentation for desktop support processes.
• Apply prioritization and organizational skills to manage multiple requests.
• Travel on-site as needed to support end users and installations.
• Image and install workstations and required software.

Skills

IT Desktop Support

Active Directory

Windows OS

VPNs

SharePoint

Cisco

Citrix

Imaging

Backup procedures

Time management

Tools

HP hardware

Job description

Programmers.io is currently looking for an "Information Technology Support Engineer"

Onsite in Boston, MA

Full Time Role with Benefits

Preferred Skills and Experience

• Ability to use time and resources effectively and efficiently to complete regular work and special projects as assigned.
• Ability to prioritize and execute multiple projects in a high-pressure environment.
• Knowledge of Microsoft Office products, Windows Operating Systems, Microsoft SharePoint technologies, HP hardware platforms, and related organizational tools.
• In-depth knowledge of PC hardware, peripherals, and desktop support processes.
• In-depth knowledge of Windows Operating Systems, VPNs, Active Directory, Exchange, Cisco, Citrix, data migration, imaging, and backup processes.
• Ability to perform advanced technical installation, upgrades, basic troubleshooting, and reporting for desktops and laptops.
• Basic understanding of IT communication protocols and other protocols relevant to troubleshooting client host connections.

Key Responsibilities

• Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.
• Provision user access and support access-related requests within an Active Directory environment.
• Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices.
• Support training, knowledge creation, documentation, and communication for desktop support processes.
• Apply strong prioritization and organizational skills to manage multiple support requests and project tasks.
• Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities.
• Image and install workstations and required software applications according to organizational standards.

Preferred Prior Experience

• 2+ years of experience providing IT desktop support.
• 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment.
• 2+ years of experience provisioning access in an Active Directory environment.
• Prior experience supporting enterprise users in a healthcare, technology, or managed services environment is prefer