Information Technology Support Engineer

Coforge; Augusta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Coforge is hiring an Information Technology Support Engineer in Augusta, GA to deliver L2 end-user support in a fast-paced call center environment. The role focuses on system imaging, OS deployment, software installation, and proactive device administration to keep users productive.

The candidate will manage onboarding/offboarding, handle Microsoft 365 services, monitor assets, and resolve LAN/Wi‑Fi and basic network issues. 5–7+ years of experience and onsite availability are required.

Qualifications

• 5-7+ years IT support experience.
• Willingness to travel for training (Princeton, NJ) for one week.
• Experience with Windows OS deployment and system imaging.
• Strong Microsoft 365 administration experience.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide L2 end-user support in a call center environment.
• Perform system imaging, OS deployment, and software installation.
• Install and troubleshoot desktops, monitors, printers, and peripherals.
• Manage user onboarding/offboarding and O365 configuration.
• Handle software updates, patches, and asset management.
• Troubleshoot LAN/Wi-Fi and basic network issues.
• Coordinate with vendors for hardware support and procurement.

Skills

End-user Support

OS Deployment

System Imaging

M365 Admin

AD/DNS/DHCP

Hardware Troubleshoot

Call Center

Desktop/Laptop

Job description

Job Title

Information Technology Support Engineer

Skills

IT Support Engineer, L2 Level end user Support, Desktop/ Laptop, system imaging, Windows OS deployment, software installation/configuration, Technical Support, user onboarding/offboarding, AD, DNS, DHCP, Microsoft 365 services.

Experience

5-7+ years

Location

Augusta, GA

5 Days Onsite

Note

Augusta but candidate must be willing to be out of Princeton, NJ for a week for training (Expenses paid)

We at Coforge are hiring an Information Technology Support Engineer with the following skillset:

Key Responsibilities

• Provide L2 level end-user support (desktop/laptop) in a call center environment
• Perform system imaging, OS deployment, and software installation/configuration
• Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals
• Offer technical support to users via calls, tickets, and in-person interactions
• Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning)
• Perform regular software updates, patches, and security checks to ensure system stability and compliance
• Maintain and track IT assets lifecycle ensuring audit readiness
• Troubleshoot LAN/Wi‑Fi and basic network‑related issues
• Basic administration and troubleshooting of AD, DNS, DHCP, and server‑related tasks
• Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)
• Handle on‑call/floor support to minimize business downtime
• Coordinate with vendors for hardware support, procurement, and ISP‑related issues

Key Skills Required

• Expertise in Windows OS, system imaging, and application deployment
• Working knowledge of Microsoft 365 administration and support
• Basic knowledge of networking and server environments
• Experience with IT asset management.
• Strong troubleshooting, communication, and user‑handling skills
• Ability to work effectively in a fast‑paced, SLA‑driven environment

Note

• Candidate should be proactive, accountable, and capable of handling operations independently
• Prior experience in call center/BPO environment is highly preferred