Field Service Engineer

Supporttech; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic technology support company in Birmingham is seeking a proactive Field Support Engineer to provide exceptional on-site technical support. This role focuses on resolving IT issues across diverse environments, installing and maintaining systems, and utilizing help desk tools for documentation. The ideal candidate has strong technical skills in Windows, macOS, and Linux, and excels in communication and customer service. Join us to empower clients with innovative IT solutions!

Qualifications

• 2+ years of technical support in a client-facing role.
• Strong familiarity with Windows, macOS, and Linux environments.
• Ability to troubleshoot software issues on productivity applications.

Responsibilities

• Provide on-site technical support for IT issues.
• Install, configure, and maintain computer systems and networks.
• Utilize help desk tools to document and track incidents.

Skills

Technical support across multiple OS

Computer management practices

Network security protocols

Help desk ticketing systems

Excellent communication

Customer service orientation

Education

ITIL Foundation preferred

CompTIA A+, Network+, Security+ or equivalent

Tools

ServiceNow

BMC Remedy

Jira

Microsoft 365

Job description

Birmingham, United States | Posted on 12/04/2025

Support Tech LLC is a dynamic and client-focused technology support and staffing solutions provider. We specialize in delivering high-quality technical talent and comprehensive support services to businesses across various industries. Leveraging cutting-edge technologies like Zoho Recruit, we streamline the recruitment process, ensuring efficient and effective talent acquisition. Our mission is to empower our clients with the right people and the right support, enabling them to achieve their business objectives.

Job Description

Job Overview

We are seeking a proactive and technically skilled Field SupportEngineer to join our dynamic team. In this role, you will be thefrontline technical expert responsible for delivering exceptional ITsupport and solutions directly at client sites. Your energy,problem-solving skills, and customer-focused mindset will driveseamless technology operations, ensuring clients stay connected,secure, and productive. This position offers an exciting opportunityto work across diverse environments, troubleshoot complex issues,and have a tangible impact on our clients’ success.

Duties

• Provide on-site technical support for hardware, software, andnetwork issues to ensure minimal downtime and optimal performance.
• Install, configure, and maintain computer systems, operatingsystems (Windows, macOS, Linux), and IT infrastructure components.
• Troubleshoot software problems including applications, operatingsystems, VPNs (Virtual Private Networks), firewalls, and security settings.
• Manage computer networks including LAN (Local Area Network)setups, switches, routers, and wireless access points to maintainreliable connectivity.
• Utilize help desk tools such as ServiceNow, Jira, BMC Remedy todocument incidents, track resolutions, and elevate issues when necessary.
• Support desktop environments by managing computer hardwarecomponents and peripherals while ensuring compliance with security protocols.
• Assist with IT support requests via help desk channels andcommunicate technical solutions clearly to non-technical users.
• Conduct routine inspections of IT infrastructure and performpreventative maintenance to prevent future issues.
• Collaborate with cross-functional teams to implement upgrades ornew technology deployments efficiently.
• Maintain detailed records of all support activities and ensureadherence to company policies on data security and user privacy.

Skills

• Strong technical support skills across multiple operating systemsincluding Windows, macOS, and Linux.
• Deep understanding of computer management practices, includinghardware troubleshooting and software installation.
• Proficiency in computer networking concepts such as LAN setup,VPN configuration, firewalls, and network security protocols.
• Experience with help desk ticketing systems like ServiceNow orBMC Remedy as well as project management tools like Jira.
• Knowledge of IT infrastructure components including servers,switches, routers, and wireless access points.
• Excellent communication skills with the ability to explain technical concepts clearly to users of varying technical backgrounds.
• Customer service orientation with a proactive approach toresolving issues efficiently.
• Familiarity with desktop support tasks such as installingsoftware updates or configuring user accounts in Windows or macOS environments.
• Ability to troubleshoot software issues related to productivityapplications like Microsoft Office suite.
• Understanding of firewall management and security best practicesfor safeguarding client data.

Join us as a Field Support Engineerwhere your expertise fuels seamless technology experiences! Bringyour energy and passion for IT support into a role that challengesyou daily while empowering clients through innovative solutions!

Application Instructions

1. Prepare Your Video Submission: Record your required 2-minuteLoom video addressing the qualification questions. (Use the linkbelow this line for the guidelines.)
2. Submit via the Application Form: Use the link below tocomplete your application. You must include the URL to your Loomvideo submission in the designated field to be considered.

Certifications

• ITIL Foundation preferred; CompTIA A+,Network+, or Security+ (or equivalent experience).

Technical Skills

• Microsoft 365 administration,line-of-business application backup/recovery (e.g., Veeam, StorageCraft).

Compliance

• Must pass HIPAA training; ability to obtainCJIS certification.

Strong troubleshooting andproblem-solving skills.

Excellent communication and clientservice abilities.