IT Support Specialist

Carnival; Honolulu (HI); On-site; USD 41,328 - 42,705; Full time

Job summary

Carnival is seeking an IT Support specialist with MAC and Windows experience to provide tiered support while traveling and supporting multiple platforms. You will handle escalations, manage IT assets, and ensure compliance and vendor engagements across office environments.

Join a team focused on improving processes, deploying new technologies, and delivering user-friendly IT solutions that reduce ticket volumes and improve service levels.

Qualifications

• Bachelor's degree or equivalent in information systems or related field.
• Experience administering and supporting Enterprise Windows environments.
• Strong judgment, problem-solving and decision-making abilities.
• Excellent communication skills and ability to build relationships.
• Ability to translate technical details into real-world impact.

Responsibilities

• Handle tiered tickets and escalations with on-site and remote assistance for Windows, Mac, Linux, iOS, and Android.
• IT Inventory: procure, manage and track IT assets and consumables, contributing to demand planning.
• Ensure audit compliance and oversee vendor engagements, meeting KPIs and SLAs.
• Drive continuous improvement by documenting processes for global adoption and deploying new tech.
• Develop user-centric systems to streamline requests and reduce ticket submissions.

Skills

Windows administration

Troubleshooting

Communication

Problem solving

Tech translation

Education

Bachelor's degree in Information Systems

Job description

Responsibilities

• Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
• IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
• Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
• Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
• User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.

Qualifications

• Bachelor's degree or equivalent experience in information systems or related field.
• Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
• Strong judgment, problem‑solving, and decision‑making abilities.
• Exceptional communication skills and the ability to grow relationships and rapport.
• The ability to translate between technical details and the real‑world impact they have.

Job Details

• Job Title: IT Support (MAC & Windows experience)
• Location: Mountain view, CA
• Job Type: Full-time
• Schedule: 8 hour shift
• Work Location: On the road
• Pay: $30.00 - $31.00 per hour