Information Technology Support Analyst

Tarvos Talent LLC.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Tarvos Talent LLC. is seeking an IT Support Analyst to maintain daily technology operations for a multi-location organization.

The role blends end-user support, device management, infrastructure tasks, and cybersecurity contributions to IT projects and system improvements. The ideal candidate has hands-on experience with Microsoft Azure, Entra ID, Intune/MDM, and network administration, including Cisco Meraki.

Qualifications

• Bachelor's degree in IT or related field or equivalent practical experience.
• 2+ years of IT support, systems administration, or related technical role.
• Hands-on experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune/MDM.
• Experience with network administration, including Cisco Meraki switches, firewalls, or similar technologies.

Responsibilities

• Provide first- and second-level technical support for hardware, software, network, and connectivity issues.
• Diagnose and resolve technical issues while meeting service-level expectations.
• Document solutions and recurring issues to improve support processes and user experience.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Administer Microsoft Entra ID, Microsoft 365, Intune/MDM, and related endpoint management tools.
• Support network infrastructure, including switches, firewalls, and wireless connectivity.
• Maintain IT asset records and coordinate equipment refreshes and decommissioning.
• Assist with Azure environments and related infrastructure.
• Assist with software deployments, patching, licensing, updates, and application troubleshooting.
• Support ERP, POS, and inventory/warehouse platforms and related business systems.
• Assist with system integrations, automation, and technology implementation projects.
• Monitor security alerts and assist with incident investigation and remediation.

Skills

Troubleshooting

Customer service

Documentation

Analytical thinking

Education

Bachelor's degree in Information Technology

Tools

Microsoft Entra ID

Intune/MDM

Microsoft 365

Cisco Meraki

Job description

We are seeking an IT Support Analyst to support daily technology operations for an established, multi-location organization. This role combines end-user support, device management, infrastructure administration, and cybersecurity while contributing to IT projects and system improvements.

The ideal candidate has hands‑on experience with Microsoft Azure, Entra ID, Intune/MDM, and network administration. Experience with Cisco Meraki, endpoint security, and business applications is highly valued. This is an opportunity for a technically versatile IT professional who enjoys troubleshooting issues, improving systems, and delivering responsive support across the business.

Key Responsibilities

End-User Support & Troubleshooting

• Provide first- and second-level technical support for hardware, software, network, and connectivity issues.


• Diagnose and resolve technical issues while meeting service-level expectations.


• Document solutions and recurring issues to improve support processes and user experience.

Infrastructure & Device Management

• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.


• Administer Microsoft Entra ID, Microsoft 365, Intune/MDM, and related endpoint management tools.


• Support network infrastructure, including switches, firewalls, and wireless connectivity.


• Maintain accurate IT asset records and coordinate equipment refreshes, replacements, and decommissioning.


• Support Microsoft Azure environments, including virtual machines and related infrastructure.


• Assist with software deployments, patching, licensing, updates, and application troubleshooting.


• Support enterprise applications and business systems, including ERP, point-of-sale (POS), and inventory or warehouse platforms.


• Assist with system integrations, automation, and technology implementation projects.

Cybersecurity & Compliance

• Monitor security alerts and assist with incident investigation and remediation.


• Support endpoint protection, vulnerability management, access controls, and security policies.


• Help maintain security awareness through employee guidance, training, and internal communications.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.


• 2+ years of experience in IT support, systems administration, or a related technical role.


• Hands‑on experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune/MDM.


• Experience with network administration, including Cisco Meraki switches, firewalls, or comparable technologies.


• Familiarity with endpoint security tools such as Microsoft Defender.


• Experience supporting Windows 11 and macOS environments.


• Strong troubleshooting, analytical, documentation, and customer service skills.


• Ability to manage multiple priorities and work effectively with technical and nontechnical users.


• Valid U.S. driver's license and ability to meet applicable driving record requirements.

Preferred Experience

• ERP systems such as Microsoft Dynamics 365 Business Central, Sage, or comparable platforms.


• POS systems, inventory management, or warehouse applications.


• Certifications such as AZ-104, SC-200, SC-300, MS-102, or equivalent Microsoft credentials.


• API integrations and automation tools such as Celigo, MuleSoft, Microsoft API Management, or Power Automate.


• Familiarity with Python, SQL, or similar scripting and data tools.


• Experience with VitalSource or comparable business applications.

This role is primarily based in an indoor office environment and may require occasional outdoor work, equipment handling, and physical movement of IT assets. The position requires the ability to lift and move equipment, with assistance or a dolly available for heavier items.

The standard schedule is Monday through Friday, with occasional weekend support during peak business periods.