Information Technology Support Analyst

JCW Group; Chicago (IL); In loco; USD 65.000 - 80.000; Tempo pieno

Descrizione del lavoro

JCW Group's Chicago client seeks an IT Support Operations Associate to join the technology team. This hands-on, client-facing role supports executives and end users in a regulated financial environment, delivering white-glove service in fast-paced settings.

The ideal candidate brings strong Windows 11, Microsoft 365, Entra ID, Zoom expertise, plus familiarity with macOS, SaaS administration, and ITIL processes. Excellent communication and multitasking are essential for success.

Competenze

• 3-5 years IT support experience, ideally within financial services or professional services.
• Strong proficiency with Windows 11, Microsoft 365, Entra ID, and Zoom.
• Familiarity with macOS, SaaS administration, and MDM for iOS/Android devices.
• Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DHCP, and DNS.
• Experience supporting AV and conference room technologies for internal and client-facing events.
• Solid understanding of ITIL processes including incident and service request management.
• Experience with onboarding/offboarding, device provisioning, and access management.
• Strong presentation, communication, and interpersonal skills - comfortable engaging with executive-level users.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation certification a plus.

Mansioni

• Provide hands-on IT support to executives and end users in a fast-paced environment.
• Troubleshoot Windows, networking, and AV issues for events and meetings.
• Manage incidents and service requests following ITIL practices.
• Assist with onboarding/offboarding, device provisioning, and access management.
• Deliver clear, professional communication to stakeholders at all levels.

Conoscenze

Windows 11

Microsoft 365

Entra ID

Zoom

macOS

SaaS Admin

MDM

Networking

Wi-Fi

VPN

TCP/IP

DHCP

DNS

AV Tech

ITIL

Onboarding

Access Mgmt

Executive comms

Formazione

Bachelor's degree in Information Technology or Computer Science

CompTIA A+

Microsoft Modern Desktop Administrator

ITIL Foundation

Descrizione del lavoro

JCW has partnered with a leading financial services firm to identify an IT Support Operations Associate to join their Chicago-based technology team. This is a hands-on, client-facing support role for an IT professional who thrives in fast-paced, high-touch environments. The ideal candidate brings strong technical expertise and the professionalism required to support executives and end users in a regulated financial services setting.

The ideal candidate is a customer-first problem solver with solid experience across Windows environments, Microsoft 365, and SaaS platforms. They communicate clearly, manage multiple priorities with ease, and take pride in delivering white-glove service. This individual is equally comfortable troubleshooting a network issue and presenting to a room of end users.

Key Qualifications

• 3-5 years of IT support experience, ideally within financial services or professional services
• Strong proficiency with Windows 11, Microsoft 365, Entra ID, and Zoom
• Familiarity with macOS, SaaS administration, and MDM for iOS/Android devices
• Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DHCP, and DNS
• Experience supporting AV and conference room technologies for internal and client-facing events
• Solid understanding of ITIL processes including incident and service request management
• Experience with onboarding/offboarding, device provisioning, and access management
• Strong presentation, communication, and interpersonal skills - comfortable engaging with executive-level users
• Bachelor's degree in Information Technology, Computer Science, or a related field
• CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation certification a plus