IT Support Engineer

Phillip Capital Inc.; Chicago (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Onsite gym

Rooftop deck

Job summary

Phillip Capital Inc. in Chicago is seeking a reliable IT Support Engineer to deliver daily technical assistance across the organization.

You will troubleshoot hardware, software, and network issues, and serve as the first point of contact for IT-related queries, ensuring minimal disruption to business operations. You will support Windows and macOS devices, Microsoft 365 apps, and device management tools such as Intune, Jamf, and TeamViewer, while maintaining security and documentation to help

Qualifications

• Associate or bachelor degree in Information Technology or related field.
• 1–3 years of IT support or help desk experience.
• Proficient with Windows, macOS, Microsoft 365 and standard business apps.
• Understanding of computer hardware, networks and security basics.
• Experience with Active Directory and Entra ID.
• Experience with Intune, Jamf, or SCCM/Configuration Manager.
• Knowledge of TCP/IP, DHCP, DNS, Wi‑Fi, LAN and VPN troubleshooting.
• Familiarity with remote support tools (TeamViewer, AnyDesk).
• Experience with Jira or Zendesk ticketing systems.
• Strong customer service and communication skills.
• Ability to prioritize and work independently or in a team.
• Ability to follow AI-use policies and identify data-protection risks.
• Basic scripting (PowerShell, Bash) is a plus.

Responsibilities

• Respond promptly to IT support requests via ticketing system, email, or in person.
• Troubleshoot and resolve hardware and software issues (Windows/macOS, printers, mobile devices).
• Provide support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and AI tools.
• Manage accounts, group access, password resets, and user lifecycles in Active Directory and Entra ID.
• Use Intune, Jamf, TeamViewer, BeyondTrust for device management and remote support.
• Maintain IT asset inventory and assist in hardware lifecycle management.
• Set up and maintain conference room and AV equipment.
• Support basic network troubleshooting (Wi-Fi, LAN, VPN).
• Ensure regular data backups and assist in data recovery.
• Document solutions, update knowledge base, and identify recurring issues.
• Escalate complex issues to higher-level IT staff or vendors.
• Ensure compliance with IT policies and security protocols.

Skills

Windows/macOS

Microsoft 365

Active Directory

Entra ID

IT support

Customer service

TeamViewer/AnyDesk

VPN/Networking basics

Remote support tools

Scripting (PowerShell/Bash)

Education

Associate degree in IT

Bachelor's degree in IT

Tools

Intune

Jamf

SCCM/Configuration Manager

Jira

Zendesk

BeyondTrust

Job description

Phillip Capital Inc., located in Chicago, is dually registered with the SEC/FINRA as a self-clearing broker dealer and the Commodity Futures Trading Commission (CFTC) as a registered Futures Commission Merchant (FCM) serving professional traders and institutions with customized clearing, custody and global market access solutions.

We provide an environment where you can grow your skills and make meaningful, visible contributions to your team and the broader organization. Our culture is built on integrity, accountability, open communication, and continuous improvement, with a focus on building for the long term. Our office, located in the iconic Board of Trade Building, offers convenient access to Metra and CTA lines and is steps away from restaurants, parks, shopping, and cultural institutions. Building amenities include an onsite gym, indoor bicycle parking, a game room, and a rooftop deck with exceptional views.

We are seeking a reliable and detail-oriented IT Support Engineer to provide daily technical support across the organization. This role involves troubleshooting hardware, software, network, and system issues, ensuring minimal disruption to business operations. You will serve as the first point of contact for IT-related queries and play a key role in keeping our users productive.

Key Responsibilities

• Respond promptly to IT support requests via ticketing system, email, or in person.
• Troubleshoot and resolve hardware and software issues (Windows/macOS, printers, mobile devices).
• Provide support for Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive) and other approved business and AI tools.
• Manage accounts, group access, password resets, and user lifecycles in Active Directory and Microsoft Entra ID.
• Use tools such as Intune, Jamf, TeamViewer, or BeyondTrust for device management, software deployment, patching, and remote support.
• Maintain IT asset inventory and assist in hardware lifecycle management.
• Set up and maintain conference room and audiovisual equipment.
• Support basic network troubleshooting (Wi-Fi, LAN, VPN).
• Ensure regular data backups and assist in data recovery when required.
• Document solutions, update knowledge base articles, and identify recurring issues or process improvements.
• Escalate complex issues to higher-level IT staff or vendors.
• Ensure compliance with company IT policies and security protocols.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field.
• 1–3 years of experience in IT support or help desk environment.
• Proficient with Windows, macOS, Microsoft 365 and standard business applications.
• Understanding of computer hardware, networks, and security basics.
• Experience managing accounts, groups, password resets, and user lifecycles in Active Directory and Microsoft Entra ID (formerly Azure AD).
• Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, LAN, and VPN troubleshooting.
• Experience with Intune, Jamf, or SCCM/Configuration Manager. Familiarity with Windows Autopilot or MDT is a plus.
• Ability to follow and reinforce AI-use policies, identify data-protection risks, and escal…
• Experience with Active Directory and user/group management preferred.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) preferred.
• Knowledge of ticketing systems like Jira or Zendesk preferred.
• Basic scripting (PowerShell, Bash) is a plus.
• Strong customer service, communication and problem-solving skills.
• Ability to prioritize tasks and work independently or in a team.