INFORMATION TECHNOLOGY SPECIALIST I

California State Controller's Office; Sacramento (CA); Hybrid; USD 73,000 - 118,000; Full time

Job summary

California State Controller's Office is seeking a BMC Helix/ITSM Administrator in Sacramento County. The role provides frontline ITSM administration, incident/change management, asset management, software licensing, and self-service capabilities in a hybrid work setting.

You will supervise the day-to-day configuration of the BMC Helix SaaS platform and collaborate with ISD to support payroll, accounting, and financial reporting systems.

Qualifications

• Experience administering ITSM systems (BMC Helix) and service desk operations.
• Knowledge of SQL Server database administration and Exchange mail server.
• Ability to design and maintain dashboards and ad-hoc reports.

Responsibilities

• Maintain day-to-day administration and configuration of BMC Helix ITSM.
• Define and grant user access security permissions.
• Design and maintain service catalog and data workflows.
• Create and maintain technical documentation and end-user procedures.
• Plan, test, and implement software releases and patches.
• Troubleshoot production issues and interface with SQL Server.

Skills

ITSM

Service Desk

Data analysis

Tools

BMC Helix

SQL Server

Crystal Reports

Helix Dashboards

Exchange

Job description

Work Location:
Sacramento County

Position Details:
Job Code #:
JC-536384
Position #(s):
051-340-1402-082
Working Title:
BMC Helix/ITSM Administrator
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Information Systems Division

The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.
The Information Services Division (ISD) of the California State Controller's Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State's payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact.
Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!
Visit our website to learn more about the State Controller's Office.
How did you hear about us? Take our survey!

Job Description And Duties
With general direction provided by the Information Technology Supervisor II, the BMC Helix/IT Service Management systems Administrator performs as the software expert for the Information Technology Service Management (ITSM) systems, which provide SCO with an automated means to document, track and report on information technology (IT) Service Desk, Incident/Change Management, Service Management, procurement, asset management, software licensing/management, and employee self-service.
They will serve as primary technical expert responsible for the day-to-day administration, configuration, and continuous improvement of the BMC Helix SaaS platform which operates in a multi-tiered, complex client/server environment using personal computers, a SQL Server database, an Exchange electronic mail server, development, test and production environments/servers, several proprietary software products and web portal.

• Serve as co-administrator to maintain and operatate the service desk, asset management, and suite of software tools, to record and track historical and current data records specific to SCO's IT Service Desk Operations asset management lifecycle.
• Define and grant user access security permissions.
• Design and maintain service catalog using business process, data workflows, screens, fields, and views.
• Configure and/or maintain data integrations between BMC Helix and third-party systems as applicable to streamline workflows and automate tasks.
• Collaborate with process owners to ensure appropriate business rules are implemented for data input.
• Create and maintain the software configuration diagrams and version control documents.
• Respond to and resolve all operational use, technical, and production software problems.
• Plan, test, and implement new software releases, and patches to fix specific use functions.
• Create and maintain all technical documentation and end user procedures.
• Create and produce the most complex Ad Hoc data reports, using Crystal Reports or Helix Dashboards software, for management use in budget and IT replacement projections.
• Provide and monitor software and data security access, rights, and authorization codes for all environments - development, test, and production.
• Utilize BMC knowledge base and training courses to achieve technical competency and understanding of software features, versions, and new releases.
• Use administrator rights and access to direct and control data flow between varying ITSM modules that require inter-application communication.
• Analyze data to determine logical flow to and from the other software, through the database, development, test, and production environments, and hardware interfaces.
• Recreate, identify root cause, test, and resolve all technical and production software.
• Administer development, test, and production server hardware in which all software products are utilized.
• Provide backup server operations and maintenance support, including startup and shutdown of hardware and software systems, security and network patches.
• Troubleshoot and resolve system outages and resume online production operation, and interface connectivity to the Exchange server and the SQL database server.
• Collaborate with SQL server database administrators on technical issues specific to data storage, capacity, software releases, security, and integrity.

You will find additional information about the job in the Duty Statement.

Special Requirements
Take the required examination here: Information Technology Specialist I Examination

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.