Information Technology Specialist – Mid

Jbainc; Lorton (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated ITS-Mid professional to support its Service Desk operations. This role demands an active U.S. TOP-SECRET clearance and involves executing tier 1 service desk tasks, including account creation, network configurations, and device imaging. The ideal candidate will have experience with various operating systems and IT troubleshooting, ensuring seamless support for users. Join a dynamic team where your contributions will enhance IT service delivery and support critical operations. If you are passionate about IT and ready to take on new challenges, this opportunity is for you.

Qualifications

• Experience in service desk roles with a focus on Tier 1 tasks.
• Knowledge of server administration and security incident response.

Responsibilities

• Execute tier 1 service desk tasks and additional duties.
• Perform account creation, permission requests, and device imaging.

Skills

Operating Systems (Windows/Mac/Linux)

MS Office/MS Exchange/365

Active Directory

RSA provisioning

Service Desk Support

Inventory Tracking

Mobile Device Management (Android/iOS)

Advanced IT Troubleshooting

Security Incident Response

Tools

Manage ENGINE

Job description

The ITS-Mid shall possess an active and transferable U.S. TOP-SECRET (with SSBI). This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service Desk Administrator. The position can execute all tier 1 service desk tasks plus the following additional duties:

• Account creation for VPN and RSA.
• Permission requests.
• Assignment-based imaging machines.
• Laptop configuration/customization.
• Network configuration (Hardware and Software).
• IT Workshop/event setups.
• License management.
• Basic server administration to include rebooting, restarting services, checking event logs, checking backup services, executing routine backups, and certificate generation.
• Able to lift 50lbs.

General Experience:

• Experience with a variety of Operating Systems (OSs), including Windows/Mac/Linux OS.
• Knowledge of MS Office/MS Exchange/365, and Active Directory.
• Experience with RSA provisioning.
• Experience supporting a service desk using Manage ENGINE.
• Experience with inventory tracking.
• Knowledge of mobile devices (Android/iOS) and SIM activation/deactivation.
• Experience with device imaging.
• Experience with advanced IT product troubleshooting and configuration analysis.
• Knowledge of server administration.
• Experience with security incident response.

Preferred Certifications:

• A+
• Network +

Job Features

Job Category

IT, Top Secret

Clearance Required

Top Secret