Field Service Technical Specialist

Chart Industries, Inc.; New Iberia (LA); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Field Service Technical Specialist with extensive experience in compressors and steam turbines. This role involves providing technical support to customers, both remotely and on-site, ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in mechanical and electrical engineering, with at least 10 years of relevant experience. Responsibilities include troubleshooting, performance verification, and collaborating with engineering teams. This position offers the chance to work in a dynamic environment, contributing to innovative solutions in industrial machinery manufacturing.

Qualifications

• 10+ years of experience with compressors and steam turbines.
• Bachelor's degree in mechanical or electrical engineering or equivalent.

Responsibilities

• Provide remote and onsite support for troubleshooting and training.
• Document and follow up on customer technical requests.
• Collaborate with engineering on project standards.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Root Cause Analysis

Collaboration in Multicultural Teams

Customer Technical Support

Education

Bachelor's in Mechanical Engineering

Bachelor's in Electrical Engineering

Tools

Allen Bradley PLC

Siemens PLC

Modicon PLC

Complex Test Equipment

Job description

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Location: Work From Home, XX - Home Office, United States, n/a

Company: Chart Industries

Ensuring Chart’s Success…

The Rotating Equipment Specialist is a highly technical and experienced resource in compressor or turbine package components and the industry processes where the equipment is applied. Provides technical support to internal and external customers remotely and on site, focusing on driving customer satisfaction with compressor and turbine equipment to position the company as a trusted advisor in compression and steam power generation. This position reports to the Aftermarket Manager and is part of the Operations Department.

What Your Day-to-Day Activities Will Be…

• Provide remote and onsite support to external customers in training, mechanical and electrical troubleshooting, performance verification, and process controls.
• Document and follow up on all customer technical requests.
• Support internal customers with technical guidance in sales solutions, submittal questions, technical clarifications, product performance verification, and field service support.
• Perform engineering functions for upgrade and service/maintenance contracts.
• Collaborate with Engineering to ensure latest product standards are applied to projects.
• Maintain complex tools, test equipment, and calibration items.
• Perform root cause analysis for complex incidents involving compression and power generation equipment.
• Engage in continuous education in compressors and steam turbines.
• Review complex task plans, drawings, and installation schematics, providing guidance throughout the process.

Your Education Should Be…

Bachelor’s degree or equivalent experience in mechanical or electrical engineering or related fields.

Your Physical Work Environment Will Require…

Working at customer sites, hands-on with mechanical equipment, electrical troubleshooting, using complex tools and test equipment. Activities include walking, standing, bending, and lifting.

Your Professional Experience Should Be…

• Minimum 10 years experience with compressors, steam turbines, or related equipment in engineering, field service, compressor design, or R&D.
• Experience in aeration for wastewater treatment and/or light gases compression in industrial processes.
• At least 10 years experience with rotational equipment.
• Willingness to travel up to 50% domestically and internationally.
• Ability to collaborate in multicultural and cross-functional teams.

Preferred Knowledge/Skills, Education, And Experience

• Knowledge of ASME PTC 10 testing standards.
• Skills in Allen Bradley, Siemens, and/or Modicon PLC and HMI programming.
• Knowledge of German or Spanish is a plus.
• Steam turbine knowledge.

Chart is an equal opportunity employer...

Need an Accommodation...

Need an accommodation with your application or recruitment process? Contact the Human Resources Department at 770-721-8838 or [e-mail] to discuss your needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Industrial Machinery Manufacturing

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