Instructional Technology Support Consultant

ALTEN; Boston (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT Services is seeking an Instructional Technology Support Consultant for a remote position. The role involves providing support for LMS, troubleshooting user issues, and ensuring system uptime. Candidates should have experience with various office tools and strong problem-solving skills. This is a mid-senior level position with flexible hours, ideal for those looking to contribute to educational technology.

Qualifications

• Experience with LMS administration, preferably Canvas.
• Strong troubleshooting skills for user concerns.

Responsibilities

• Respond to support tickets related to Canvas LMS.
• Provide tier-one telephone and remote support for user technologies.
• Diagnose and resolve hardware, application, and OS issues.

Skills

LMS administration

Troubleshooting

Microsoft 365

Google Workspace

Zoom

Job description

Instructional Technology Support Consultant

Be among the first 25 applicants

Job Title: Instructional Technology Support Consultant

Position type: 03+ months contract with extension

Location: 100% remote

Work Schedule: 14 hours/week. Working hours are flexible and at the candidate and supervisor's discretion. Some overlap with FTEs (M-F, 10am-7pm) is required, especially initially.

Key Skills

• Experience with LMS administration (Canvas preferred, but other systems considered)
• Proficiency with office/remote work tools (Microsoft 365, Google Workspace, Zoom)
• Strong troubleshooting skills for user concerns

Responsibilities

• Respond to support tickets related to Canvas LMS, troubleshoot issues with faculty, and perform other instructional technology tasks as needed.
• Provide tier-one telephone and remote support for user technologies.
• Process work in ticketing systems, document resolutions, and escalate issues as necessary.
• Diagnose and resolve hardware, application, and OS issues, including installations and configurations.
• Support computer and printer repairs, monitor lab resources, and ensure system uptime.
• Document all client interactions and support activities accurately.
• Identify opportunities to improve customer satisfaction, technology, and processes.
• Support troubleshooting for Mac and Windows OS, email, and desktop applications.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting