Information Technology Specialist – Waller, TX

Titan Metal Fabricators, Inc.; Camarillo (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A manufacturing company in Camarillo, California is seeking an IT Specialist to bridge technical support and system administration. The ideal candidate will have 4-6 years of experience, a Bachelor's degree in Computer Science, and strong IT troubleshooting skills. Responsibilities include resolving technical issues, managing networks, and educating end-users on IT best practices. The position includes remote and in-person support with a focus on enhancing system performance and security. Apply by sending a résumé and cover letter to the hiring department.

Qualifications

• 4-6 years’ experience in computer networks and systems maintenance.
• Understanding IT principles and the ability to communicate effectively.
• Basic to intermediate networking knowledge, including TCP/IP and DNS.

Responsibilities

• Respond to and resolve advanced technical support tickets.
• Assist with user account management and access controls.
• Monitor and maintain system health, performing updates and backups.

Skills

Technical support

Windows OS

Networking knowledge

Troubleshooting skills

Communication skills

Help desk systems

Education

Bachelor's Degree in Computer Science or related field

Tools

Active Directory

SQL

Office 365

Job description

The IT Specialist plays a vital role in bridging frontline technical support and foundational system administration. This position provides advanced support to end-users by addressing complex technical issues, maintaining the company’s IT infrastructure, and ensuring efficient operations across both in-person and remote work environments. The IT Specialist leverages strong troubleshooting skills and a deep understanding of Windows systems, networking fundamentals, and security practices to resolve escalated tickets and assist with system maintenance. Additionally, this role oversees help desk ticketing operations, ensuring a responsive support environment.

Duties/Responsibilities

• Respond to and resolve advanced technical support tickets, addressing hardware, software, and network-related issues for end-users
• Assist with user account management, permissions, and access controls within Active Directory and other company systems
• Monitor and maintain system health, performing regular updates, backups, and maintenance to ensure system reliability
• Support network configurations and troubleshoot connectivity issues, collaborating with network administrators, as needed
• Implement and enforce security protocols, identifying potential vulnerabilities and ensuring compliance with security policies
• Document troubleshooting procedures, system configurations, and IT policies to enhance support efficiency and knowledge sharing
• Provide remote and in-person technical support, creating a responsive and user-friendly support environment
• Collaborate with systems administrators to support infrastructure projects, server maintenance, and system upgrades
• Educate end-users on IT best practices, offering training on company technology and security protocols
• Identify and recommend process improvements to streamline IT support and enhance system performance
• Operate and manage the help desk ticketing system, ensuring efficient ticket handling, prioritization, and resolution while supporting help desk processes and best practices
• Supporting a fully integrated ERP system including technical and security setups, custom report writing to include SQL queries and dashboards
• Set up and launch complex hardware and software programs for automating labor entry, paperless systems, and streamlining manual processes.
• Conduct system backups, security updates to prevent data loss, and unauthorized system access

Skills/Qualifications

• 4-6 years’ experience in computer networks and systems maintenance
• Understanding IT principles and the ability to communicate technical concepts effectively to a varied audience
• Hands‑on experience with setting up and maintaining Local Area Networks, Wide Area Networks, Firewalls/Network Security, Internet/Intranets, and System Storage Capacity for mid‑size organizations in a manufacturing environment
• Proficient in Windows OS, Windows server, MS Office and familiar with Office 365
• Strong troubleshooting and problem‑solving skills
• Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
• Strong communication and interpersonal skills, with the ability to assist end-users in person and remotely while clearly explaining technical concepts
• Strong sense of discretion and confidentiality required
• Ability to train non‑technical users on the use of new software for a variety of uses
• Experience with help desk ticketing systems and familiarity with help desk workflows and best practices

Education & Experience Required

• Bachelor’s Degree in Computer Science or related field
• 4-6 years of experience as an IT specialist or support engineer

To Apply

Please email your résumé with a cover letter indicating which position you are interested in to: [e-mail]

If TITAN does not have the job position you are currently looking for, we’d still love to hear from you. Send us an email with your resume, and we’ll keep it on file should a related job come available.