IT Specialist

Intone Inc; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Intone Inc. in Washington, DC is seeking an IT Specialist for a six-month contract. You will deliver frontline to advanced technical support, ensuring reliable IT operations across the organization.

The role requires 6+ years in IT support, strong knowledge of Windows/macOS, Microsoft 365, Active Directory, MFA, security practices, and ITIL processes. On-site work with potential collaboration across admins, infrastructure, and vendors.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 6+ years of IT support, service desk, or troubleshooting experience.
• 6+ years working knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and basic networking.
• 6+ years supporting mobile devices (iOS/Android) with enterprise management profiles.
• 6+ years proficient with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Excel, Word).
• Ability to diagnose and resolve issues across multiple operating systems.
• Familiarity with MFA, endpoint protection, and secure data handling.
• Knowledge of ITIL incident, problem, and change management.

Responsibilities

• Serve as primary IT support contact via phone, email, ticketing, and in-person.
• Troubleshoot hardware, software, and network issues at basic to advanced levels.
• Assist with account access, password resets, MFA issues, and identity management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems.
• Conduct root-cause analysis and implement long-term fixes.
• Document interactions and procedures in the ticketing system.
• Escalate issues and collaborate with admins, infrastructure, and vendors.
• Manage user accounts, security groups, and access requests.
• Provide mentorship and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management.
• Educate users on IT policies and best practices.

Skills

Technical troubleshooting

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

Windows OS

macOS

Microsoft 365

Active Directory

Networking basics

Job description

This is a 6-month contract position based in Washington, District of Columbia. We seek an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration. This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Responsibilities

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.
• Conduct root-cause analysis and implement long-term solutions for recurring problems.
• Document all interactions and technical procedures accurately in the ticketing system.
• Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance, mentorship, and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
• Educate users on IT policies, procedures, and best practices.

Qualifications

• Required
  • Bachelor's degree in IT or related field, or equivalent experience.
  • 6+ years of experience providing IT support, service desk operations, or system troubleshooting.
  • 6+ years of working knowledge of Windows OS, macOS, Microsoft 365, Active Directory, and basic networking.
  • 6+ years of experience supporting mobile devices (iOS and Android), including enterprise management profiles.
  • 6+ years proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).
  • 6+ years ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.
  • Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
  • Ability to follow ITIL best practices for incident, problem, and change management.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to lift, move, and install computer hardware up to 25-40 lbs.