Information Technology Specialist

Trademark Global, LLC; Lorain (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Trademark Global, LLC is seeking a full-time Information Technology Specialist for a remote role to support and maintain the company’s technology infrastructure. You will handle day-to-day network administration, monitor system performance, and ensure secure connectivity for internal users and remote operations.

Responsibilities include diagnosing hardware/software issues, coordinating with vendors, applying basic security practices, managing user access, and providing responsive technical

Qualifications

• Experience diagnosing and resolving hardware, software, and connectivity issues.
• Configure and maintain switches, routers, wireless networks, and user access.
• Basic firewall management and data protection principles.
• Clear communication with non-technical stakeholders.
• Experience with Windows and/or macOS environments and remote support tools is beneficial.
• Strong organizational skills and ability to work independently in a remote setting.
• Degree in IT or related field, or equivalent practical experience.
• Certifications such as CompTIA A+, Network+, Security+ are a plus.

Responsibilities

• Support and maintain Trademark Global’s technology infrastructure.
• Manage day-to-day network administration tasks and monitor system performance.
• Diagnose and resolve hardware, software, and network issues and escalate as needed.
• Implement basic network security practices and assist with user account management.
• Collaborate with other departments on new tools and systems rollouts.

Skills

IT Troubleshooting

Network Administration

Network Security

Customer Service

OS Support (Windows/macOS)

Remote Work Autonomy

Education

Associate or Bachelor’s degree in IT / CS or related field

Industry certifications (e.g., CompTIA A+, Network+, Security+)

Tools

Remote support tools (RDP, VPN)

Job description

Company Description

Trademark Global, LLC is a consumer brand manufacturer that delivers an “Endless Aisle” solution for mass-market internet retail through brand development, manufacturing, and instant drop shipping. The company supplies a wide range of top brands across major product categories, including home, toys, sporting goods, hardware, lawn and garden, pet products, and consumer electronics. Its portfolio features well-known brands such as Remedy™ health and wellness, Lavish Home™ textiles and home accessories, Chef Buddy™ and Classic Cuisine™ kitchen products, Pure Garden™ lawn and garden items, PETMAKER™ pet products, and Northwest™ consumer electronics. By combining diverse product lines with efficient fulfillment capabilities, Trademark Global enables online retailers to offer extensive selections to customers nationwide.

Role Description

The Information Technology Specialist is a full-time, remote role responsible for supporting and maintaining Trademark Global’s technology infrastructure. This position manages day-to-day network administration tasks, monitors systems performance, and helps ensure secure and reliable connectivity for internal users and remote operations. The specialist will diagnose and resolve hardware, software, and network issues, coordinate with vendors or internal stakeholders when escalations are needed, and document solutions and processes. The role also includes implementing basic network security practices, assisting with user account and access management, and providing responsive, service-oriented technical support to team members across the organization. Collaboration with other departments to support new tools, systems rollouts, and technology improvements is an important part of this position.

Qualifications

• Candidates should possess strong Information Technology and Troubleshooting skills, including experience diagnosing and resolving hardware, software, and connectivity issues.
• Candidates should possess Network Administration skills, such as configuring and maintaining switches, routers, wireless networks, and user access.
• Candidates should possess Network Security skills, including basic firewall management, security best practices, and familiarity with data protection principles.
• Candidates should possess Customer Service skills, with the ability to communicate clearly, provide user-friendly support, and work effectively with non-technical stakeholders.
• Relevant experience with Windows and/or macOS environments, common productivity tools, and remote support technologies is beneficial.
• Strong organizational skills, attention to detail, and the ability to prioritize and work independently in a remote setting are preferred.
• An associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is advantageous.
• Industry certifications such as CompTIA A+, Network+, Security+, or similar credentials are a plus.