Information Technology Technician

Prime Capital Financial; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

A financial services company in Overland Park is seeking an IT Technician to provide responsive technical support and ensure the reliability of end-user systems. The ideal candidate will deliver Tier 1–2 support, manage user accounts, and maintain IT security. Applicants should have a degree in Information Technology and 1-3 years of experience in a technical support role. This position offers an opportunity to work closely with various teams, contributing to a high-performing IT environment.

Qualifications

• 1–3 years of experience in an IT support or technical support role.
• Strong working knowledge of Windows and macOS operating systems.
• Foundational understanding of networking concepts.

Responsibilities

• Deliver Tier 1–2 technical support for desktops and laptops.
• Diagnose and resolve hardware and software issues.
• Administer user accounts within Microsoft 365 and Google Workspace.

Skills

Technical support

Troubleshooting

Communication skills

Client-service mindset

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Google Workspace

Windows

macOS

Job description

Description

The IT Technician plays a critical role in enabling Prime Capital Financials’ technology ecosystem by delivering responsive technical support and ensuring the reliability, security, and efficiency of end-user systems. This position partners closely with associates across the firm to support day-to-day technology needs, streamline onboarding/offboarding, and maintain a high-performing IT environment that supports business growth.

Key Responsibilities

• Deliver Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and related peripherals, ensuring minimal disruption to business operations
• Diagnose and resolve hardware, software, and network issues with a solutions-oriented and service-focused approach
• Provision, configure, and deploy end-user equipment, including laptops, monitors, phones, and accessories
• Administer user accounts, permissions, and access within platforms such as Microsoft 365 and Google Workspace
• Support employee onboarding and offboarding by coordinating system access, hardware distribution, and security requirements
• Provide support for VoIP and phone systems, video conferencing tools, and collaboration platforms (e.g., Zoom, Google Meet)
• Perform routine system maintenance, updates, and patch management to ensure stability and security
• Escalate complex technical issues to senior IT team members or external vendors as appropriate
• Maintain accurate documentation related to incidents, resolutions, procedures, and IT asset inventory
• Assist with foundational network support, including switches, access points, VPN connectivity, and related infrastructure
• Adhere to IT security standards, best practices, and firm-wide policies to safeguard systems and data

Education/Experience

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• 1–3 years of experience in an IT support, service desk, or technical support role
• Strong working knowledge of Windows and macOS operating systems
• Experience with Google Workspace administration
• Foundational understanding of networking concepts, including LAN/WAN, DNS, DHCP, and VPNs
• Proven troubleshooting, analytical, and problem-solving capabilities
• Strong communication skills with a client-service mindset and ability to support non-technical users

Preferred Qualifications

• Experience with endpoint management and device deployment tools
• Familiarity with cybersecurity principles and best practices
• Experience supporting remote users and VPN solutions