Information Technology Technician

healthbay

Wisconsin Rapids (WI)

Remote

USD 25,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Fully remote work environment

Competitive hourly compensation

Training and certification support

Career advancement within IT teams

Collaborative culture

Job summary

Healthbay is seeking a detail-oriented IT Technician to support daily IT operations in a fully remote role. The candidate will troubleshoot a wide range of issues, manage hardware/software, and ensure reliable system performance for a remote workforce.

The role requires 1–3+ years in IT support, familiarity with Windows/macOS, basic networking, and experience with ServiceNow, Zendesk, or Jira. CompTIA A+ or Network+ certifications are preferred.

Qualifications

Associate's or Bachelor's degree in IT or related field (or equivalent experience).
1–3+ years IT support or technical roles.
Knowledge of Windows, macOS, and basic networking (TCP/IP, DNS, VPN).
Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira.
CompTIA A+ or Network+ certifications preferred.

Responsibilities

Provide technical support to end users via phone, email, chat, and remote tools.
Troubleshoot hardware, software, and network issues.
Install, configure, and maintain computer systems, peripherals, and apps.
Assist with user account management, password resets, and system access.
Support network connectivity, VPN access, and cloud platforms.
Document issues, resolutions, and procedures in ticketing systems.
Escalate complex problems to senior IT staff as needed.
Perform routine system updates, patches, and maintenance tasks.
Ensure IT policies and cybersecurity standards are followed.
Assist with onboarding and offboarding from IT perspective.

Skills

Technical troubleshooting

Customer service

Remote work

Communication skills

Self-motivation

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Zendesk

Jira

Job description

We are seeking a detail-oriented and proactive Information Technology Technician to support the daily operations of the organization's IT systems. This role is responsible for providing technical support, maintaining hardware and software, and ensuring reliable system performance in a remote work environment. The ideal candidate is technically capable, customer-focused, and able to troubleshoot a wide range of IT issues.

Key Responsibilities

Provide technical support to end users via phone, email, chat, and remote tools
Troubleshoot hardware, software, and network-related issues
Install, configure, and maintain computer systems, peripherals, and applications
Assist with user account management, password resets, and system access
Support network connectivity, VPN access, and cloud-based platforms
Document technical issues, resolutions, and procedures in ticketing systems
Escalate complex technical problems to senior IT staff as needed
Perform routine system updates, patches, and maintenance tasks
Ensure compliance with IT policies, cybersecurity standards, and best practices
Assist with onboarding and offboarding employees from an IT perspective

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
1–3+ years of experience in IT support or technical roles
Knowledge of Windows, macOS, and basic networking concepts (TCP/IP, DNS, VPN)
Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Ability to work independently in a remote environment
Certifications such as CompTIA A+, Network+, or similar are preferred

Core Competencies