Information Technology Support Specialist

Sky Systems, Inc. (SkySys); Fall Creek (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Wisconsin seeks a skilled IT Infrastructure Support Specialist to provide field support, troubleshoot issues with hardware and software, and manage desktop applications effectively. Candidates should possess strong technical skills, excellent communication abilities, and experience in desktop imaging, Outlook, and printer troubleshooting. This position requires a proactive attitude and the ability to work independently or as a team member, along with a flexible schedule.

Qualifications

• Minimum 3-5 years of experience in IT Infrastructure field support.
• Expert in desk-side support and PC break/fix including Windows O/S and MAC/Linux OS.
• Ability to lift/move computer equipment weighing up to 50 lbs.

Responsibilities

• Install, troubleshoot, and fix hardware and desktop applications.
• Support peripheral and networking hardware for clients.
• Analyze repeat calls and develop preventive actions.

Skills

Desktop imaging

Troubleshooting Outlook issues

Printer related troubleshooting

Conference room management

Good oral and written communication

Ability to work independently

Customer interaction skills

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

Ticketing tools (ServiceNow / Remedy)

Job description

Overview

Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Responsibilities

• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.

Qualifications

• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).
• Must haves: Desktop imaging
• Must haves: Outlook issues troubleshooting
• Must haves: Printer related troubleshooting
• Must haves: Conference room management
• Must haves: Knowledge on ticketing tool
• Non-Technical: Good in oral and written communication
• Non-Technical: Able to interact and work with customers at different levels.
• Non-Technical: Driven and result oriented.
• Non-Technical: Passionate about the work
• Non-Technical: Ability to work independently or as part of a team
• Non-Technical: Ability to complete tasks effectively with minimal supervision
• Non-Technical: Must be available to work flexible work schedules