Information Technology Specialist

Apt; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Apt is seeking an IT Specialist to join our team and keep our technology environment secure and efficient. You will provide hands-on technical support to employees, troubleshoot hardware and software issues, and maintain IT systems across the organization.

You will work with cross-functional teams to ensure users have the technology and support they need to stay productive, while contributing to IT initiatives and fostering cybersecurity awareness.

Qualifications

• Experience providing end-user IT support for hardware, software, and network issues.
• Ability to diagnose, troubleshoot, and resolve helpdesk tickets with minimal downtime.
• Familiarity with LAN/WAN and cloud-based network environments.

Responsibilities

• Provide responsive, customer-focused technical support to end users for hardware, software, network, system access, and other IT-related issues.
• Diagnose, troubleshoot, and resolve technical issues submitted through helpdesk tickets, phone calls, or in-person requests, minimizing downtime and disruption to business operations.
• Install, configure, maintain, and upgrade desktops, laptops, printers, mobile devices, network equipment, and other IT peripherals.
• Deploy software updates, patches, and security fixes across desktops, servers, and other IT systems while maintaining compliance with policies.
• Assist with administration and maintenance of key IT systems including Active Directory, email, file servers, and backup solutions.
• Provide user training and guidance on technology and cybersecurity best practices.

Skills

Customer focus

Communication

Problem solving

Organization

Team collaboration

Tools

Active Directory

Windows OS

Office 365

Backup solutions

Job description

We are seeking an IT Specialist to join our team and help keep our technology environment running smoothly, securely, and efficiently. This role provides hands‑on technical support to employees, troubleshoots hardware and software issues, maintains IT systems and networks, and supports technology initiatives across the organization.

The ideal candidate is a customer‑focused problem solver who enjoys working with technology, helping others, and collaborating with teams across the organization. You’ll play an important role in ensuring employees have the technology, systems, and support they need to be productive.

What You’ll Do:

• Provide responsive, customer‑focused technical support to end users for hardware, software, network, system access, and other IT‑related issues.
• Diagnose, troubleshoot, and resolve technical issues submitted through helpdesk tickets, phone calls, or in‑person requests, minimizing downtime and disruption to business operations.
• Install, configure, maintain, and upgrade desktop computers, laptops, printers, mobile devices, network equipment, and other IT peripherals in accordance with company standards.
• Deploy software updates, patches, and security fixes across desktops, servers, and other IT systems while maintaining compliance with company policies and industry best practices.
• Support and maintain local area networks (LANs), wide area networks (WANs), and cloud‑based network environments.
• Assist with the administration and maintenance of key IT systems, including Active Directory, email systems, file servers, and backup solutions, ensuring reliability, availability, and performance.
• Provide user training and guidance on technology, IT best practices, cybersecurity awareness, and effective use of company systems.
• Create and maintain IT documentation, including procedures, system configurations, troubleshooting guides, knowledge‑base articles, and end‑user training materials.
• Participate in IT projects and initiatives, including system upgrades, migrations, implementations, and technology rollouts.
• Work with vendors and service providers to troubleshoot and resolve technical issues, coordinate equipment repairs, and support the procurement of IT hardware and software.
• Help maintain a secure, reliable, and efficient IT environment across the organization.

What We’re Looking For:

• Strong critical‑thinking and problem‑solving skills, with the ability to assess technical issues, evaluate options, and make sound decisions.
• Customer‑focused approach with strong communication and interpersonal skills and a commitment to providing an excellent end‑user experience.
• Strong organizational and planning skills, with the ability to prioritize support requests, manage multiple tasks, and meet deadlines.
• Results‑oriented mindset with the ability to set priorities, follow through on commitments, and complete projects efficiently.
• Solid technical knowledge of IT hardware, software, networking, and systems administration.
• Ability to troubleshoot and perform basic maintenance checks on mobile equipment and identify, document, and communicate potential equipment issues to the appropriate maintenance team.
• Ability to work independently while collaborating effectively with IT colleagues, vendors, and cross‑functional teams.
• Commitment to maintaining a secure, reliable, and well‑supported technology environment.