Technical Support Analyst, Network Operations Center (NOC)

Creekstone Farms Premium Beef; Arkansas City (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Creekstone Farms Premium Beef is seeking a Network & Systems Support specialist to provide front-line IT support, manage end-user computing, and assist with troubleshooting applications, systems, and networks. The role emphasizes on-site duties, ticket handling, reports, and policy documentation to support a secure, reliable environment.

Candidates should have a college degree in computer science or related field or equivalent experience, with knowledge of Windows Server, VMware, Office 365, AD,

Qualifications

• College degree in computer science or related field preferred or 3 years equivalent work experience.
• Certifications in CCNA and MCSE preferred.
• Experience with Windows Server 2019, Windows 10, VMware, and Office 365.

Responsibilities

• Assist in daily tasks, with emphasis on addressing help desk tickets.
• Perform software and hardware improvements, upgrades, and patches.
• Create required reports in response to business user needs.
• Document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

Skills

Customer service

Analytical thinking

Problem-solving

Communication skills

Technical documentation

Teamwork

Help desk

Prioritization

Education

College degree in computer science or related field

3 years related work experience

CCNA certification

MCSE certification

Tools

Windows Server 2019

Windows 10

VMware

Office 365

Active Directory

Terminal Services

Firewalls

Routers

Vlans

Job description

Job Description

Job Description Job Description

The Network & Systems Support position is responsible for assisting with overall IT issues. Provide front line support for end user computing and addressing help desk tickets. Assist with troubleshooting applications, systems and network. Install and maintain a variety of systems and technologies.

Responsibilities

• Assist in daily tasks, with emphasis on addressing help desk tickets.
• Perform software and hardware improvements, upgrades, and patches.
• Create required reports in response to business user needs.
• Document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

Position Requirements

Formal Education & Certification

• College degree in the field of computer science or related is preferred and/or 3 years equivalent work experience.
• Certifications in CCNA, MCSE, preferred

Knowledge & Experience

• Working technical knowledge of network, including Firewalls, Routers, Layer 3 switching, and Vlans. Windows Server 2019, Windows 10, VMware.
• Application support experience with Office 365, Active Directory, Terminal Services, etc.
• Knowledge of local area network, and wide area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining information.

Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.

Work Conditions

• 40+ hour on-site work week with on-call availability.
• Sitting for extended periods of time.
• Standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables, scanners, systems, etc.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Creekstone Farms Premium Beef LLC is an Equal Employment Opportunity (EEO) Employer.