IT Network Administrator I (International)

Embedded Shishya; United States; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health plans

Life Insurance

Paid time off

Holiday pay

Company training and certification

Job summary

Intelligent Technical Solutions is seeking a Network Administrator to provide both onsite and remote IT support, resolving a wide array of issues with a customer‑focused approach. You will handle system updates, troubleshooting, and contribute to maintaining high IT service standards.

The role requires 5+ years in IT support, proficiency with Windows and Mac OS, virtualization (VMware/Hyper‑V), and experience with M365/Azure, firewalls, VLANs, VPNs, and MSP environments.

Qualifications

• 5+ years in IT Support or similar role.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012–2022.
• Experience with VM virtualization (VMware/Hyper-V).
• Experience supporting M365 and Azure.
• Strong firewall/VLAN/AP and VPN skills.
• MSP experience preferred.
• Active network certifications preferred.

Responsibilities

• Resolve workstation OS issues with minimal guidance.
• Address printer and standard business application issues.
• Troubleshoot line-of-business apps (SAGE ERP, QuickBooks) with vendor support.
• Handle server and network issues; act as escalation point for technicians.
• Participate in on-call rotation for after-hours and weekend support.
• Maintain high IT service quality for onsite and remote clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

VMware

Hyper-V

M365 / Azure

Firewall & VPN

Network design

Customer service

Onsite/Remote support

Tools

SAGE ERP

QuickBooks

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top‑notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians
• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and HyperV Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
  • Excellent command of the English language both spoken and written
  • Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts from $11.56/hr and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification