Information Technology Manager

Veterans Inc; Worcester (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

BCBS Medical Insurance

Dental Insurance

Life Insurance

403B retirement match

Tuition Reimbursement

Parental Leave

Job summary

Veterans Inc. is seeking an Information Technology Manager to lead our technology infrastructure, secure assets, and optimize systems across New England locations including Worcester, MT, and ND. You will oversee IT staff, drive cybersecurity, and coordinate with the Director of Operations on the technology roadmap.

The role involves travel to Veterans Inc. locations, management of Azure AD, Office 365, Intune, and network equipment, and ensuring operational excellence in a nonprofit environment.

Qualifications

• Bachelor's degree in information technology, CS, or related field.
• 5+ years IT experience with at least 3 in leadership.
• Experience supporting distributed IT infra across multi-site org.
• Willingness to travel to New England locations; valid driver's license.

Responsibilities

• Lead IT staff, manage tickets, and oversee regional coverage.
• Configure and maintain Azure AD, O365, Intune, and UniFi.
• Oversee cybersecurity, incident response, and compliance.
• Guide technology roadmap and budget planning.

Skills

Team leadership

Vendor management

Azure AD/O365/Intune

IT security

Budgeting

Education

Bachelor's degree in IT/CS

Master's degree preferred

Tools

Azure AD

Office 365

Intune

UniFi

Check Point Harmony

Job description

Information Technology Manager

Veterans Inc. is a premier non‑profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England, Montana, and North Dakota to achieve long‑term self‑sufficiency. As a national leader in veteran services, we are currently seeking a dynamic IT Manager who will lead our technology infrastructure, secure our digital assets, and optimize the systems that empower our frontline teams to deliver immediate resources to our nation's heroes.

This role will lead and support our technology infrastructure across multiple New England locations and in Montana and North Dakota. Under the general supervision of the Director of Operations, you will oversee a dedicated team of IT Technicians and an IT Technician Lead. In this role, you will ensure operational excellence, maintain robust system security, and guide our technology roadmap to support long‑term growth, efficiency, and mission delivery.

This individual would be based out of the 69 Grove Street, Worcester, MA location but will be required to travel throughout New England.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

• Team Leadership & Vendor Management: Direct, mentor, and evaluate IT staff to foster accountability. Manage ticketing workflows and regional coverage (New England, MT, ND). Serve as primary contact for ISPs, telecom, and mobile vendors. Review service level agreements (SLAs) and optimize recurring contracts.
• Technical Support & Field Operations: Provide multi‑channel technical support (in‑person, phone, email, remote). Travel to regional sites for cabling, hardware installation, and setups. Oversee full‑lifecycle asset tracking and hardware/software inventory.
• Systems Administration & Infrastructure: Configure and maintain Azure AD, Office 365, Intune, and UniFi. Monitor network performance, CCTV networks, and managed services (ConnectWise). Manage infrastructure vendors like Connectivity Point, T‑Mobile, and Verizon.
• Cybersecurity, Compliance & Documentation: Enforce multi‑location security policies and monitor active threats. Administer EDR and Check Point Harmony email security tools.

Lead incident response strategies and staff security awareness training. Maintain network diagrams and infrastructure maps, and ensure licensing compliance.

• Strategic Planning & Budgeting: Align long‑term IT strategy with corporate growth goals. Prepare and manage the annual IT budget. Conduct cost‑benefit analyses for emerging technology investments.

WHAT YOU MUST HAVE:

• Bachelor's degree in information technology, Computer Science, or a related field (Master's degree preferred).
• Five plus years of verified IT experience, including a minimum of 3 years in a formal leadership or supervisory capacity.
• Demonstrated experience supporting distributed IT infrastructure across a multi‑site organization or working within the nonprofit sector.
• Must travel regularly to Veterans Inc. locations across New England. Must have a valid driver's license and own reliable transportation.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long‑Term Disability and Life Insurance.
• $2,500 Medical Opt‑Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information, or to apply now, visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact [e-mail].

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.