Information Technology Manager

Veterans Inc.; Worcester (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

BCBS Medical, Dental, Vision

Employer Paid Disability & Life

$2,500 Medical Opt-Out

403B with $3,000 match

Flexible Spending Accounts

Tuition Reimbursement

Paid Parental Leave

Job summary

Veterans Inc. seeks a dynamic IT Manager to lead technology infrastructure, secure digital assets, and optimize systems across New England, MT, and ND.

You will manage a team of IT technicians under the Director of Operations and drive the technology roadmap for mission delivery. The ideal candidate brings 5+ years in IT with leadership, expertise in Azure/Office 365, cybersecurity, and multi-site administration.

Qualifications

• Bachelor's degree in IT, CS or related field; master's preferred.
• 5+ years IT experience with at least 3 in leadership roles.
• Experience supporting distributed multi-site IT in the nonprofit sector.
• Ability to travel to Veterans Inc. locations; valid driver's license.

Responsibilities

• Provide team leadership, vendor management, and regional IT coverage.
• Lead technical support, field operations, and asset inventory lifecycle.
• Oversee systems administration: Azure AD, Office 365, Intune, UniFi.
• Enforce cybersecurity, compliance, incident response, and training.

Skills

Team Leadership

Vendor Management

Cloud & Identity Mgmt

Cybersecurity

IT Infrastructure

Education

Bachelor's degree in IT/CS or related field

Master's degree preferred

Tools

Azure AD

Office 365

Intune

UniFi

ConnectWise

CCTV systems

Job description

Overview

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England, Montana, and North Dakota to achieve long-term self-sufficiency. We are seeking a dynamic IT Manager who will lead our technology infrastructure, secure our digital assets, and optimize the systems that empower our frontline teams to deliver immediate resources to our nation's heroes.

This role will lead and support our technology infrastructure across multiple New England locations and in Montana and North Dakota. Under the general supervision of the Director of Operations, you will oversee a dedicated team of IT Technicians and an IT Technician Lead. In this role, you will ensure operational excellence, maintain robust system security, and guide our technology roadmap to support long-term growth, efficiency, and mission delivery.

What You 0Will Be Responsible For Day To Day

Responsibilities

• Team Leadership & Vendor Management: Direct, mentor, and evaluate IT staff to foster accountability. Manage ticketing workflows and regional coverage (New England, MT, ND). Serve as primary contact for ISPs, telecom, and mobile vendors. Review service level agreements (SLAs) and optimize recurring contracts.
• Technical Support & Field Operations: Provide multi-channel technical support (in-person, phone, email, remote). Travel to regional sites for cabling, hardware installation, and setups. Oversee full-lifecycle asset tracking and hardware/software inventory.
• Systems Administration & Infrastructure: Configure and maintain Azure AD, Office 365, Intune, and UniFi. Monitor network performance, CCTV networks, and managed services (ConnectWise). Manage infrastructure vendors like Connectivity Point, T-Mobile, and Verizon.
• Cybersecurity, Compliance & Documentation: Enforce multi-location security policies and monitor active threats. Administer EDR and Check Point Harmony email security tools. Lead incident response strategies and staff security awareness training. Maintain network diagrams and infrastructure maps, and ensure licensing compliance.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field (Master's degree preferred).
• Five plus years of verified IT experience, including a minimum of 3 years in a formal leadership or supervisory capacity.
• Demonstrated experience supporting distributed IT infrastructure across a multi-site organization or working within the nonprofit sector.
• Must travel regularly to Veterans Inc. locations across New England. Must have a valid driver's license and own reliable transportation.

What We Can Offer You

• Comprehensive Benefits Package for FT employees includes:
• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2,500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Salary: $85,000 - $90,000 per year

For more information, or to apply now, visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact [e-mail].

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.