Case Manager

Veterans Inc; Worcester (MA); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403B Retirement Plan

Paid Time Off

Short-Term Disability

Long-Term Disability

Life Insurance

Tuition Reimbursement

Parental Leave

Job summary

Veterans Inc. is seeking a dedicated Case Manager for Worcester, MA, with two openings at our Cambridge St. facility.

The role offers a full-time schedule with comprehensive benefits and a competitive hourly wage equivalent to about $60,000 annually. The position includes duties spanning intake, housing barrier assessment, and coordinated case management for veterans in shelter and transitional housing. Responsibilities include client assessments, service plan development, housing navigation,

Qualifications

• Bachelor’s degree or equivalent in Human Services, Social Work, or related field.
• Minimum three years in program management, case management, or homeless/veteran services.
• Proficient with Microsoft Office and data documentation.

Responsibilities

• Conduct client intakes, screenings and biopsychosocial assessments.
• Identify housing barriers and assist with housing placement readiness.
• Provide direct case management, coordination, and supportive services.

Skills

Interpersonal skills

Verbal & written communication

Problem-solving

Decision making

Collaboration

Confidentiality

Analytical skills

Reading

Negotiation

Travel

Education

Bachelor’s degree in Human Services or related field

Tools

Microsoft Office Suite

Job description

Case Manager (two openings)

• Cambridge and Canterbury Location
• $28.84 per hour, $60,000 annually
• Hourly
• Full-time
• Full-time position with full benefits (health, dental, vision, 403B, paid time off, short- and long-term disability, life insurance, etc.)

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long-term self-sufficiency. As a national leader in veteran services, we are seeking a dedicated Case Manager to provide comprehensive support to veterans residing in our emergency shelter and transitional housing programs in Worcester.

This position is based at our Cambridge St. facility in Worcester, MA.

Responsibilities

• Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
• Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long-term, stable housing.
• Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
• Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build Supportive Relationships: Establish strong, trust-based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
• Ensure Audit Readiness: Keep all participants' files compliance-ready while updating key personnel on resident progress and program issues.

Requirements

• Education: Minimum of a Bachelor’s degree in Human Services, Social Work, or related field.
• Experience: Minimum of three (3) years in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Computer Skills: Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge & Experience: Working with persons of low income; experience with veterans; sensitivity to veterans-related needs and minority cultural backgrounds.
• Housing Market Knowledge: Understanding of local housing market and federal, state, and local laws regarding housing and tenancy.
• Leases & Housing Laws: Ability to interpret leases, housing laws, and regulations and communicate them to clients.
• Interpersonal Skills: Ability to network, provide empathetic support, maintain professional distance, negotiate, resolve conflicts, and present to groups.
• Travel: Frequent travel throughout assigned territory required; must have a valid driver's license and reliable personal transportation.
• Attendance: Must maintain satisfactory attendance and punctuality.
• Background Check: Must pass a CORI/background investigation.
• Start Date: Must be able to start within two weeks of receiving a job offer.
• Additional Skills: Reading, analytical skills, negotiation skills, verbal & written communication, confidentiality, problem-solving, decision-making, collaboration.
• Physical Requirements:
  • Driving – frequent; must have valid driver’s license and reliable personal transportation.
  • Sitting – occasional.
  • Standing – occasional.
  • Lifting – up to 15 lbs., occasional.
  • Carrying – up to 15 lbs., occasional.
• Physical Environment:
  • Office – often.
  • Outside – occasionally.
  • Not substantially exposed to adverse or hazardous conditions.

Benefits

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance
• $2,500 Medical Opt-Out program for those with other coverage
• Retirement Plan (403B) with $3,000 match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Veterans Inc. is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected Veteran status. If you need assistance completing an application, please contact [e-mail].