Outreach Manager

Veterans Inc.; Worcester (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

BCBS Medical

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Medical Opt-Out

403B Retirement Match

Flexible Spending Accounts

Tuition Reimbursement

Paid Parental Leave

Job summary

Veterans Inc. in Worcester, MA is seeking an Outreach Manager to lead our frontline team in identifying underserved veteran populations and linking them to housing, healthcare, benefits, and food security services.

You will design data‑driven outreach strategies, supervise Outreach Specialists, and manage daily operations for the food pantry and clothing closet while traveling throughout New England to fulfill the agency mission.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Public Health, or related field.
• Three to five years supervising outreach or related field experience.
• Experience with veterans or vulnerable populations strongly preferred.

Responsibilities

• Lead frontline team to identify underserved veteran populations and connect to housing, healthcare, benefits, and food security services.
• Design data-driven outreach strategies and track engagement metrics.
• Manage daily operations for the food pantry and clothing closet.
• Supervise Outreach Specialists, interns, and volunteers.
• Develop referral networks and represent the agency at local events.
• Maintain outreach calendar and allocate staff to events.
• Prepare reports for grant and program evaluation.

Skills

Supervisory experience

Community engagement

Case management

Data & reporting

Education

Bachelor's degree in Human Services, Social Work, Public Health, or related field

Job description

Outreach Manager

Veterans Inc. is a premier non‑profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long‑term self‑sufficiency. As a national leader in veteran services, we are currently seeking a dynamic Outreach Manager who will lead our frontline team to identify underserved veteran populations, build strategic community partnerships, and ensure our nation's heroes have immediate access to the resources they deserve.

As the Outreach Manager, you will spearhead our community‑based initiatives connecting veterans and their families to vital housing, healthcare, benefits, and food security services. You will design data‑driven outreach strategies, lead a dedicated team of Specialists, and manage daily operations for our food pantry and clothing closet.

This individual would be based out of the 69 Grove Street, Worcester, MA location but will be required to travel throughout New England to promote the agency mission.

What You’ll Be Responsible For Day To Day

• Veteran Case Management: Determine VA eligibility, assess client needs, and connect veterans to critical services like MassHealth, housing, and employment.
• Community Engagement: Develop referral networks and represent the agency at local events, workshops, and community‑based initiatives.
• Staff Supervision: Manage the daily schedules, training, and performance of Outreach Specialists, interns, and volunteers.
• Pantry Oversight: Ensure daily operations of the food pantry and clothing closet comply with internal and external standards, safety codes, and inventory needs.
• Outreach Logistics: Maintain the organizational outreach calendar and strategically allocate staff to events and initiatives.
• Data & Reporting: Track engagement metrics, maintain audit‑ready documentation, and compile reports for grant and program evaluation.
• Resource Education: Create and distribute informational/marketing materials and provide direct resource navigation to community members.
• Strategic Planning: Identify service gaps in the community and collaborate with leadership to develop outreach strategies for underserved veteran populations.

What You Must Have

• Bachelor's degree in Human Services, Social Work, Public Health, or related field required.
• Minimum of three to five years of experience in supervising outreach, community engagement, case management support, or related field required.
• Experience working with veterans or vulnerable populations is strongly preferred.

What We Can Offer You

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long‑Term Disability and Life Insurance.
• $2,500 Medical Opt‑Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Salary: $70,000 - $75,000 per year

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

If you need assistance completing an application please contact [e-mail].