Information Technology Technician

Veterans Inc.; Worcester (MA); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

BCBS Medical Insurance

Employer Paid Disability & Life

403B Retirement Match

Tuition Reimbursement

Paid Parental Leave

Flexible Spending Accounts

Training & Development

Job summary

Veterans Inc. is seeking a dynamic IT Technician to provide day-to-day technical support across multiple New England locations, including Worcester, MT, and ND, with required travel throughout the region.

Under the IT Manager, you will resolve system issues, secure workstations, and ensure reliable hardware operations to empower frontline teams delivering critical resources to veterans. The role demands a two‑year degree or equivalent experience and strong Windows/Azure/AD skills.

Qualifications

• Two-year degree in Computer Science or Information Systems or equivalent professional experience.
• 2–5 years of IT support experience troubleshooting within a Windows environment.
• Proven hands-on administration of Windows 11, Microsoft 365, and Active Directory users and groups.
• Experience setting up, supporting, and troubleshooting workstations, mobile devices, and remote VPNs.
• Strong foundation in wired/wireless network troubleshooting, patch management, and vulnerability remediation.
• Excellent customer service and problem-solving skills.

Responsibilities

• Provide Helpdesk Support: troubleshoot desktops, laptops, landlines, mobile devices, software, and hardware.
• Administer Core IT Systems: manage Office 365, Azure AD, user accounts, permissions, and password resets.
• Maintain Network & MDM Tools: support Meraki MDM, UniFi access points, and cellular services.
• Manage Endpoint Security: monitor email security and deploy protection tools.
• Deploy & Image Devices: assist with Windows 11 upgrades and device imaging.
• Support Cloud Migrations: assist moving on-prem servers to Azure or AWS.
• Transition to Intune: support migration to Microsoft Intune.
• Oversee Specialized Platforms: coordinate vendors for CCTV and HMIS platform.
• Track Inventory & Logs: document licenses, device assignments, configurations, and access logs.
• Build Reports & Analytics: assist with Power BI dashboards using Clarity data.
• Train & Educate Staff: create documentation for hardware, software, and cybersecurity hygiene.
• Ensure Policy Compliance: uphold data protection and confidentiality policies.

Skills

IT support

Windows administration

Active Directory

VPN administration

Office 365

Cybersecurity basics

Power BI

Education

Two-year degree

Equivalent experience

Tools

Meraki MDM

UniFi

Checkpoint Harmony

Intune

SmartDeploy

Job description

Veterans Inc. is seeking a dynamic, hands‑on IT Technician to provide day‑to‑day technical support and maintain our technology infrastructure across multiple New England locations, as well as in Montana and North Dakota. Under the general supervision of the IT Manager, you will resolve system issues, secure workstations, and ensure reliable hardware operations. Your work will directly optimize the systems that empower our frontline teams to deliver immediate, life‑changing resources to our nation's heroes.

This individual would be based out of the 69 Grove Street, Worcester, MA location but will be required to travel throughout New England.

What You'll Be Responsible For Day To Day

• Provide Helpdesk Support: Troubleshoot desktops, laptops, landlines, mobile devices, software, and hardware via phone, email, chat, and in person.
• Administer Core IT Systems: Assist with managing Office 365, Azure Active Directory, user accounts, permissions, and password resets.
• Maintain Network & MDM Tools: Support Meraki MDM, UniFi wireless access points, and T-Mobile cellular services, including 5G modems and hotspots.
• Manage Endpoint Security: Monitor email security via Checkpoint Harmony, deploy endpoint protection tools, and enforce cybersecurity best practices.
• Deploy & Image Devices: Assist with Windows 11 upgrades, device imaging using SmartDeploy, and routine patch management.
• Support Cloud Migrations: Assist the IT Manager with moving on‑premises servers to cloud platforms like Azure or AWS.
• Transition to Intune: Support the future migration from traditional Active Directory and Group Policy to Microsoft Intune.
• Oversee Specialized Platforms: Coordinate third‑party vendors for CCTV systems and assist with the Clarity Human Services HMIS platform.
• Track Inventory & Logs: Maintain accurate documentation for software licenses, device assignments, hardware configurations, and system access logs.
• Build Reports & Analytics: Assist with Power BI dashboards to integrate data from Clarity Human Services for program insights.
• Train & Educate Staff: Deliver training and create documentation for staff on hardware, software, and cybersecurity hygiene.
• Ensure Policy Compliance: Maintain strict data protection standards and follow all Veterans Inc. confidentiality policies.

What You Must Have

• Two‑year degree in Computer Science or Information Systems (equivalent professional experience accepted).
• 2–5 years of IT support experience troubleshooting within a dedicated Windows environment.
• Proven hands‑on administration of Windows 11, Microsoft 365, and Active Directory users and groups.
• Demonstrated success setting up, supporting, and troubleshooting workstations, mobile devices, and remote VPNs.
• Strong foundation in wired/wireless network troubleshooting, patch management, and system vulnerability remediation.
• Outstanding interpersonal, communication, and problem‑solving skills focused on high‑quality customer support.

What We Can Offer You

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long‑Term Disability and Life Insurance.
• $2,500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Salary: $31.25 - $36.06 per hour