Outreach Manager

Veterans Inc; Worcester (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

BCBS Medical, Dental, Vision

Short and Long-Term Disability/Life

$3,000 403B match

Flexible Spending Accounts

Tuition Reimbursement

Paid Parental Leave

Job summary

Veterans Inc. in Worcester, MA is seeking an Outreach Manager to lead frontline staff and expand community partnerships, connecting veterans and families to housing, healthcare, benefits, and food resources.

You will design data‑driven outreach strategies and manage daily operations of the pantry and clothing closet, with frequent regional travel. The role requires a Bachelor's degree and 3–5 years of supervisory outreach or case management experience; experience with veterans is preferred.

Qualifications

• Bachelor's degree required in a related field.
• 3–5 years of supervisory outreach/community engagement/case management experience.
• Experience with veterans or vulnerable populations preferred.

Responsibilities

• Veteran case management: determine VA eligibility, assess needs, connect to housing, health care, and benefits.
• Community engagement: develop referral networks and represent the agency at events.
• Staff supervision: manage schedules, training, and performance of outreach staff and volunteers.
• Pantry/clothing closet oversight: ensure daily operations meet standards and inventory needs.
• Outreach logistics: maintain calendar and allocate staff to events.
• Data & reporting: track metrics and prepare grant/program reports.
• Resource education: create materials and navigate resources for the community.
• Strategic planning: identify gaps and work with leadership on outreach strategies.

Skills

Supervising outreach

Community engagement

Case management

Data reporting

Education

Bachelor's degree in Human Services, Social Work, Public Health, or related field

Job description

OUTREACH MANAGER

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long-term self‑sufficiency. As a national leader in veteran services, we are currently seeking a dynamic Outreach Manager who will lead our frontline team to identify underserved veteran populations, build strategic community partnerships, and ensure our nation's heroes have immediate access to the resources they deserve.

As the Outreach Manager, you will spearhead our community‑based initiatives connecting veterans and their families to vital housing, healthcare, benefits, and food security services. You will design data‑driven outreach strategies, lead a dedicated team of specialists, and manage daily operations for our food pantry and clothing closet.

Location: 69 Grove Street, Worcester, MA (based at this location but required to travel throughout New England).

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

• Veteran Case Management: Determine VA eligibility, assess client needs, and connect veterans to critical services like MassHealth, housing, and employment.
• Community Engagement: Develop referral networks and represent the agency at local events, workshops, and community‑based initiatives.
• Staff Supervision: Manage the daily schedules, training, and performance of outreach specialists, interns, and volunteers.
• Pantry Oversight: Ensure daily operations of the food pantry and clothing closet comply with internal and external standards, safety codes, and inventory needs.
• Outreach Logistics: Maintain the organizational outreach calendar and strategically allocate staff to events and initiatives.
• Data & Reporting: Track engagement metrics, maintain audit‑ready documentation, and compile reports for grant and program evaluation.
• Resource Education: Create and distribute informational/marketing materials and provide direct resource navigation to community members.
• Strategic Planning: Identify service gaps in the community and collaborate with leadership to develop outreach strategies for underserved veteran populations.

WHAT YOU MUST HAVE:

• Bachelor's degree in Human Services, Social Work, Public Health, or related field required.
• Minimum of three to five years of experience in supervising outreach, community engagement, case management support, or related field required.
• Experience working with veterans or vulnerable populations is strongly preferred.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for full‑time employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer‑Paid Short and Long‑Term Disability and Life Insurance.
• $2,500 Medical Opt‑Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information, visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected veteran status. If you need assistance completing an application please contact [e-mail].

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.