Information Technology Manager

Accor Hotels; Lincoln (NE); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a pioneering leader in hospitality, where passion meets responsibility. In this dynamic role, you will be a vital part of a team dedicated to delivering exceptional service and creating memorable experiences for guests. Your expertise in IT systems and customer service will ensure smooth operations and a welcoming environment. This innovative firm values growth and inclusivity, offering opportunities to advance your career in a supportive atmosphere. If you are committed to excellence and ready to make a difference, this position is perfect for you.

Benefits

Exclusive Benefits

Career Development Opportunities

Diversity and Inclusion Commitment

Qualifications

• Excellent communication and listening skills are essential.
• Ability to work under pressure with a calm demeanor.
• Strong interpersonal skills and problem-solving abilities.

Responsibilities

• Deliver high levels of customer service and respond to guest queries.
• Manage IT systems, ensuring smooth operation and troubleshooting.
• Implement IT policies and maintain compliance with security standards.

Skills

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Flexibility

Education

Relevant Sales Experience

Tools

Opera Cloud

PMS (Property Management Systems)

POS (Point of Sale)

Networking Equipment

Active Directory

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart, Join us and become a Heartist.

Job Description

1. A warm personality, attentive, and smartly presentable.
2. Committed to delivering high levels of customer service.
3. Responds courteously and efficiently to queries and problems from guests and system users.
4. Ensures cleanliness of all data equipment and computer rooms.
5. A self-starter, alert, energetic, responsible, and flexible.
6. Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
7. Ability to troubleshoot hardware and software problems.
8. Expert in Opera cloud.
9. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
10. Capable of doing Root Cause Analysis on a problem.
11. Must know the Network fundamentals, general network setup, and device configuration.
12. Good knowledge of server hardware, Disk storage technology, and I/O devices.
13. Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
14. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
15. Background in highly available systems and image capture/management systems.
16. Extensive knowledge of Active Directory, Management, and Implementations.
17. Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
18. Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
19. Prepare Policies and procedures for the IT Department and the user department.
20. Managing Disaster Recovery Process and ensuring regular daily backup is taken.
21. Anti-virus setup and day-to-day support.
22. Able to plan, assign, and take the report from the IT team.
23. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
24. Ensure that policies and procedures relating to PCI compliance are updated.
25. Maintains a system error/progress log book and deals with reported problems.
26. Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
27. Monitors and maintains a proper inventory of hardware and software licenses.
28. Aware of IT Security Policies and ensures implementation through regular staff training.
29. Keep updated with the latest hotel technology and security risks regularly.
30. Able to perform other IT or Systems-related tasks assigned by the management.

Prerequisites:

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.
• Must be flexible in working hours, including weekends, evenings, and holidays.

Qualifications

Your experience and skills include:
Relevant sales experience is an asset.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Highly responsible & reliable.
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem-solving abilities.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.