IT Manager

Hilton Worldwide, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a leading global hospitality company as an IT Manager, where you will oversee the IT Department and ensure seamless IT operations for both guests and staff. This role is pivotal in maintaining high standards of service and operational support, requiring strong management skills and technical expertise. You'll collaborate with various hotel departments, ensuring that IT systems meet the needs of the business while staying ahead of technological trends. If you are passionate about technology and hospitality, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Previous IT management experience, preferably in the hotel or service sector.
• Experience with Microsoft systems and hotel applications.

Responsibilities

• Supervise the IT Department to ensure quality IT systems delivery.
• Maintain operational support for hotel IT systems and users.

Skills

IT Management Experience

Microsoft Systems

Hotel Applications (Fidelio, Micros)

Organizational Skills

Interpersonal Skills

Technical Skills

Understanding of IT Infrastructure

Job description

What will I be doing?

As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing system outages
• Supervise the IT Department daily
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand and comply with legal requirements on IT governance and security
• Handle IT issues efficiently and completely
• Identify current and future system needs and provide solutions
• Build strong internal relationships with all hotel departments

What are we looking for?

IT Managers serving Hilton brands work on behalf of our guests and collaborate with team members. To successfully fill this role, you should possess the following attributes:

• Previous IT management experience, preferably in the hotel, leisure, or service sector
• Experience with all Microsoft systems
• Experience with hotel applications such as Fidelio and Micros (preferred)
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• Understanding of IT infrastructure trends and technologies, including networks, databases, and business applications
• Ability to plan ahead and develop contingency plans

It is advantageous if you demonstrate the following capabilities:

• Ability to work effectively in a team
• Excellent attention to detail
• Positive attitude
• IT proficiency
• Willingness to develop team members and oneself

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," uniting us as a team to create remarkable experiences worldwide. Our team members are at the heart of this mission.