Service Advisor-Tony Chevrolet Hilo

Tony Volkswagen; Hilo (HI); On-site; USD 25,000 - 36,000; Full time

Job summary

Tony Volkswagen in Hawaii seeks a guest service professional to greet clients, document vehicle issues, and coordinate repairs with technicians. You will test drive vehicles as needed and communicate findings clearly to guests while maintaining accurate repair orders.

You will build long-term relationships with associates and guests, deliver compelling cost estimates, obtain authorizations, and ensure timely payment and follow-up while upholding Tony Group standards.

Qualifications

• Must maintain the stated min c/hors, CSI and close repair orders the day the vehicle leaves the facility.
• Must maintain all required factory training.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service sklills.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Complies with all factory policies and procedures.
• Must have a valid driver’s license and clean traffic abstract.

Responsibilities

• Greets guest within 1 minute of arrival in a friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with guest as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes 'promised time' and checks with dispatcher if necessary.
• Obtains customer's signature on repair order; provides guest with a copy.
• Establishes customer's method of payment; obtains credit approval if necessary.
• Checks on progress of repair throughout the day; informs guests of changes and obtains authorization for additional work.
• Reviews repair orders to ensure work is completed; closes orders; parks and secures vehicles; marks keys.

Skills

Customer service

Communication skills

Sales skills

Time management

Leadership

Problem-solving

Attention to detail

Task prioritization

Education

High school diploma

Bachelor's degree

Related experience 2 years

Job description

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

• Greets guest within 1 minute of arrival friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with guest as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides guest with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest

GOLD: Go for Gold (Grand Opening Look, Daily)

Qualifications

Required Skills/Abilities:

• Must maintain the stated min c/hors, as well as maintain CSI and close repair orders the day the vehicle leaves the facility.
• Must maintain all required factory training.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service sklills.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Complies with all factory policies and procedures.
• Must have a valid driver’s license and clean traffic abstract.

Education and Experience:

• High school diploma or equivalent or bachelor’s degree or one to two years of related experience and/or training. Or equivalent combination of education and experience.
• At least two years’ related experience required.
• Current human resources and/or compensation credentials or certification preferred.

Physical Requirements:

• Regularly exposed to moving mechanical parts, fumes, or airborne particles, Fumes, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually loud.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.