Guest Services Associate

Tony Hawaii Automotive Group; Waipahu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Dental, vision, and health insurance

Life insurance

Paid time off

Employee discounts

Referral program

Job summary

Tony Hawaii Automotive Group is seeking a Guest Center Associate to serve as the primary telephone support for sales, service, parts, and body shop departments in Waipahu, HI. The role supports the company’s vision and mission by building positive relationships with guests and associates.

Responsibilities include answering calls, following up on recalls, rescheduling appointments, and delivering an outstanding guest experience.

Qualifications

• High school diploma or equivalent.
• 6–12 months of related customer service experience, preferably in a call center, retail, or automotive service environment.
• Experience handling inbound and outbound calls.

Responsibilities

• Answer all incoming calls to the Guest Center across all departments.
• Make outbound calls to invite guests to the dealership and follow up on recalls.
• Contact owners who have missed their first service or same-day no-shows to reschedule appointments.
• Provide updates on special-order parts, appointment reminders, and recall campaigns.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Job Location: Tony Hawaii - Waipahu, HI 96797

Salary Range: $18.00 Hourly

Job Summary

The Guest Center Associate serves as the primary telephone support for our sales, service, parts, and body shop departments. This role supports the company’s Vision: "Best place to work & Best place for our guests to do business" and Mission: "Build long-term relationships with our associates & guests & make a positive difference in our community."

Essential Job Responsibilities

Inbound and Outbound Calls

• Answer all incoming calls to the Guest Center across all departments.
• Make outbound calls to invite guests to the dealership and follow up on recalls.
• Contact owners who have missed their first service or same-day no-shows to reschedule appointments.
• Provide updates on special-order parts, appointment reminders, and recall campaigns.

Customer Service

• Deliver an outstanding guest experience on every call.
• Conduct CSI follow-up calls to ensure customer satisfaction.
• Work closely with the service manager and service drive personnel to identify and communicate service opportunities.

Training and Development

• Participate in Tony Group activities, including product knowledge sessions and informational trainings.

Additional Responsibilities

Adhere to Tony Group Standards:

• SMILE: Be positive and respectful to everyone.
• GREET: Acknowledge all guests within five feet.
• HELP: Assist every guest or direct them to someone who can.
• THANK: Always thank the guest.
• GOLD: Go for Gold in appearance and service every day.

Qualifications Required Skills & Abilities

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong telephone etiquette.

Education & Experience

• High school diploma or equivalent.
• 6–12 months of related customer service experience, preferably in a call center, retail, or automotive service environment.
• Experience handling inbound and outbound calls.

Physical Requirements

• Regularly required to sit, use hands to finger, handle, or feel, and talk or hear.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close and distance vision.

Compensation

Pay: From $18.00 per hour

Expected Hours: 40 per week

Benefits

• 401(k) with matching
• Dental, vision, and health insurance
• Life insurance
• Paid time off
• Employee discounts
• Referral program

Inclusivity Statement: People with a criminal record are encouraged to apply.