Information Technology Help Desk

StevenDouglas; Miami (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

StevenDouglas Level 1 Help Desk Support Technician is a 6 Month Contract to hire role located onsite in Miami. Start date is immediate, with work hours Monday–Friday, 7am–9pm EST.

Day to day includes troubleshooting printers and Outlook, handling a mix of phone, email, and chat tickets, and delivering prompt, customer-focused resolutions in a fast-paced environment.

Responsibilities

• Troubleshoot printers and Outlook issues.
• Handle 35-40 tickets per day across phone, email, and chat.
• Resolve issues with a sense of urgency and customer service.

Job description

Level 1 Help Desk Support Technician (Contract)

Location: Onsite

Duration: 6 Month Contract to hire (Potential Extension)

Start Date: Immediate

M-F: 7am – 9pm EST

Overview

Day to day:

• Printers and Outlook – most common issues to troubleshoot
• 35-40 tickets per day – mix of phone/email/chat interactions (no i