Computer Technician III with Security Clearance

Caelum Research Corporation; Sierra Vista (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Caelum Research Corporation in Sierra Vista, AZ seeks an IT Support Specialist to install, configure, repair, and maintain computer systems and peripherals. You will perform deskside incident resolution for workstations, printers, and networks, while ensuring end users can accomplish business tasks efficiently.

Experience with Active Directory, basic networking, and video conferencing is preferred. You will contribute to asset management, security remediation, and ongoing IT support under the

Qualifications

• Must have IT-related education matching the stated degree/experience combinations.
• Experience installing, configuring, repairing, and maintaining software, hardware, and peripherals.
• Experience with Active Directory and user account management.
• Familiarity with video conferencing systems and network concepts.
• Deskside incident resolution for workstations and peripherals.
• Proactive maintenance and asset management.

Responsibilities

• Install, configure, repair, and maintain software and hardware.
• Troubleshoot malfunctioning systems and replace defective parts.
• Manage IP addressing, LAN configuration basics.
• Support video conferencing systems.
• Deskside incident resolution for workstations and printers.
• Manage Active Directory and OU moves as needed.
• Ensure end users can perform business tasks.
• Use diagnostic and ticketing tools for remote and on-site help.
• Assist with network hardware, servers, and software installation.
• Assist with asset inventory and security remediation.
• Return failed equipment to good working order and demonstrate use.

Skills

Active Directory

Networking basics

Desktop support

Video conferencing

Troubleshooting

Remote support

Education

High School/GED with 7 years experience

Associates in IT-related field with 5 years experience

Bachelors in non-related field with 5 years experience

Bachelors in IT-related field with 3 years experience

Masters in IT-related field with 1 year experience

Tools

Help desk tools

Remote desktop tools

IT asset management tools

Job description

Required Education and Experience

• High School/GED and 7 years of experience OR
• Associates in directly related field and 5 years of experience
• Bachelors in no-directly related field and 5 years of experience
• Bachelors in directly related field and 3 years of experience
• Masters in directly related field and 1 year of experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).

Experience:

• Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies
• Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
• Some experience in with video teleconferencing systems
• Performing Tier I - 3 deskside incident resolution of workstations, printers and peripheral devices
• While managing Active Directory, tech will be required to approve systems for reimage/ wipe and move to correct system active OU or system deleted OU (When selected for this function)
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Assisting with network hardware, servers and software installation, troubleshooting and support
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Working with System Administrators to maintain network
• Perform other duties as required, which may include: Accomplishing assigned tasks in closely related fields - Responding to changes in work schedules and/or locations - Supporting other sections on the ITSS contract - Participating in formal, on-the-job, and cross-training