Field IT Technician

Hispanic Chamber of Columbus; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A regional technology organization in Columbus is seeking a self-motivated individual for a technical support role. The position involves managing equipment installation and troubleshooting issues with minimal supervision. Candidates should have an associate degree in information technology or equivalent certifications, along with over two years of relevant experience. Strong technical knowledge, problem-solving skills, and the ability to communicate effectively with both technical and non-technical individuals are essential. Flexibility and the ability to work evenings and weekends, along with travel on short notice, are also required.

Qualifications

• 2+ Years’ experience within the technology field.
• Ability to interpret schematics, blueprints, and diagrams.
• Possess a thorough understanding of networking and troubleshooting.
• Have a mechanical aptitude and ability to use various types of hand and power tools.
• Ability to complete reports and documentation associated with job tasks.
• Must have a valid driver’s license.
• Ability to lift up to 50 pounds.
• Must pass a background check and drug test.

Responsibilities

• Provide call service support for customers’ equipment.
• Install alarm systems, CCTV, card access systems, structured cabling, fiber optics, networks, and workstations.
• Use various testing tools to configure, repair, and diagnose problems.

Skills

Technical knowledge

Communication skills

Problem-solving skills

Organizational skills

Interpersonal skills

Education

Associate degree in information technology or equivalent certifications

Tools

Testing tools

Power tools

Job description

We’re looking for a self-motivated individual who can manage their time effectively. This role requires independence and a sense of accountability because the day-to-day working environment will involve a minimal amount of direct supervision.

• Technical knowledge: A strong understanding of computer systems, networks, and security systems.
• Communication skills: The ability to explain complex technical concepts to non-technical personnel, and to communicate effectively with both technical and non-technical team members and on-site users.
• Problem-solving skills: The ability to quickly identify and resolve technical issues and to find creative solutions to challenges that arise.
• Organizational skills: The ability to manage multiple tasks and projects simultaneously and to prioritize.
• Interpersonal skills: Strong interpersonal skills, including the ability to work well with others and to build relationships with team members.

Duties and Responsibilities

• Must have a strong work ethic and be detail-oriented with a passion to meet customer needs and company goals.
• Provide call service support for our customers’ equipment by replacing defective components, installing new equipment, and troubleshooting issues at hand.
• Use various testing tools to configure, repair, and diagnose problems within various communications systems.
• Install alarm systems, CCTV, card access systems, structured cabling, fiber optics, networks, and workstations.
• Perform and submit all required documentation in a timely manner.
• Use power tools and basic tools such as a tone generator, network and phone cable testers, termination tools, and various communication tools.
• Must be flexible and available to work evenings or weekends when needed.
• Must be available to travel on short notice.
• Requires physical tasks such as pulling cables, climbing into attics, and using lifts.

Qualifications

• Associate degree in information technology or equivalent certifications.
• 2+ Years’ experience within the technology field
• Ability to interpret schematics, blueprints, and diagrams.
• Possess a thorough understanding of networking and troubleshooting.
• Have a mechanical aptitude and ability to use various types of hand and power tools.
• Ability to complete reports and documentation associated with job tasks.
• Must have a valid driver’s license.
• Ability to lift up to 50 pounds.
• Must pass a background check and drug test