Field Technician - Queens, NY

tmobile; Syosset (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Field Technician to support the New York Metropolitan area. The role involves independent work across Queens sites, ensuring network performance and reliability while collaborating with senior technicians.

Candidates should have strong knowledge of RAN, backhaul, and 5G NR, with hands-on field experience and the ability to manage small projects in a fast-paced urban environment.

Qualifications

• Bachelor's Degree or equivalent; strong technical/field experience accepted.
• 2-4 years in Field Operations or Wireless telecommunications.
• Foundational knowledge in network design, capacity planning, and power systems.

Responsibilities

• Provide technical support to resolve network performance issues and outages.
• Manage smaller projects or project segments with status updates.
• Identify and propose process improvements for maintenance and repair activities.
• Develop job aids, scopes of work, and documentation with senior staff.
• Complete required training to stay current on systems, products and standards.
• Perform other duties as assigned by management.

Education

Bachelor's Degree

Vocational/Technical Training

Tools

RF & RAN Knowledge

Backhaul & Microwave

5G NR & Radio Access Network

Base Station Operations

Disaster Recovery Planning

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

T-Mobile is searching for a motivated and skilled Field Technician in the New York Metropolitan area to join us in taking the next big leap forward!

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites throughout the Queens, New York territory for this role. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

We foster a collaborative, agile culture that encourages innovation, ownership, and teamwork - living the Un-carrier approach every day!

This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys troubleshooting complex issues, and is comfortable working independently in a fast-paced urban market in Queens, NY. The role requires foundational knowledge of network design, capacity planning, power systems (AC/DC), an understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services along with the ability to apply that knowledge in real-world field scenarios to maintain and improve network performance and reliability.

The Field Technician role involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts on network stability and service quality for organizational and customer needs.

Main responsibilities:

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree OR combination of education and relevant experience deemed equivalent (Required) Candidates with strong technical or field experience are encouraged to apply-no degree required.
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years - Working experience in Field Operations and maintenance.
• 2-4 years - Wireless telecommunications or other related experience.

Knowledge, Skills and Abilities:

• Electronics (Required) Basic operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems, and AI.
• Radio Access Network (RAN) - Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required) Experience with Ericsson RAN technology is a plus.
• Wireless Backhaul - Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required) Licensed Microwave and millimeter-wave wireless transport technology - Ceragon and Ericsson experience is a plus
• 5G New Radio (NR) - Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station - Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development - Candidates are expected to actively grow their skills through ongoing training, certifications, and hands‑on experience in an ever‑evolving telecommunications landscape. (Required)
• Disaster Recovery Planning - Familiarity with disaster recovery protocols and the ability to complete contingency plans to restore network services with minimal disruption. (Required)
• Network Troubleshooting - Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
• Project Management - Ability to plan, coordinate, and complete field assignments efficiently, mana