Information Technology Field Technician

Insight Global; Houston (TX); On-site; USD 57,859,000 - 73,288,000; Full time

Job summary

Insight Global’s Field Services Delivery team is seeking a technician to support a hardware lifecycle refresh project at United Airlines. This role is based in Houston, Texas at Bush Intercontinental Airport, with 40 hours per week onsite.

The position involves deploying new iOS devices, asset tracking, and direct interaction with customer-facing clients. Responsibilities include managing device inventories, deploying and troubleshooting iPhones, provisioning with MDM tools, and maintaining

Qualifications

• Experience supporting iOS devices in a large enterprise environment.
• Experience with MDM platforms and large-scale device deployments or asset management.
• Strong customer service, communication and troubleshooting skills.
• Ability to work independently in an airport operational environment and qualify for airport access.
• Ability for extensive walking, lifting 30+ pounds, and mobility across terminals.
• Willingness to travel and work early mornings/nights (4:30AM–11PM).
• High School Diploma or GED required.

Responsibilities

• Manage high-volume iOS devices and asset inventories across airport locations.
• Configure, deploy, map, refresh, and troubleshoot iPhones and service devices.
• Use MDM tools to provision, maintain, and track devices through their lifecycle.
• Support hardware refresh initiatives and device mapping for customer service.
• Provide onsite customer-facing support and explain technical issues in plain terms.
• Document issues, maintain asset records, and escalate when needed.
• Cross-train and assist other teams and SOW initiatives.
• Support ~17,000+ end-user devices across locations and business units.

Skills

iOS devices

MDM platforms

customer service

troubleshooting

airport environment

independence

Education

High School Diploma or GED

Tools

ServiceNow

Job description

Onsite 5 days a week in Houston, Texas - IAH Airport

Ideal Start Date: Late August / Early September 2026

Hourly pay rate: $20/hr

Must Haves:

• Experience supporting iOS devices in a large enterprise environment
• Experience with Mobile Device Management (MDM) platforms and large-scale device deployments OR asset management/tracking and device lifecycle management experience
• Strong customer service, communication, troubleshooting/problem-solving skills, and eagerness to learn
• Ability to work independently in an airport operational environment and qualify for airport badging/SIDA access
• Ability for extensive walking standing, lifting (30+ pounds), and movement across terminals
• Availability to travel and flexibility to work early mornings and/or nights (4:30AM-11PM)
• High School Diploma or GED

Plusses:

• ServiceNow experience
• Worked at an airport before

Day to day:

One of Insight Global’s clients Field Services Delivery (FSD) team is looking for a technician to support a hardware lifecycle refresh project at United Airlines. This position is located in Houston, Texas at Bush Intercontinental Airport. This project will be supporting the FSD team in preparing, setting up, reclaiming and deploying new iOS devices to internal business groups. The role requires interacting with customer-facing clients, asset tracking, and onsite presence - 40 hours a week.

Responsibilities:

• Manage high-volume iOS devices and asset inventories across airport locations
• Configure, deploy, map, refresh, and troubleshoot iPhones and customer service devices
• Utilize MDM tools to provision, maintain, and track devices throughout their lifecycle
• Support hardware refresh initiatives, including EFE refresh projects and customer service device mapping
• Provide onsite customer-facing support and communicate technical issues in non-technical terms
• Document support issues, maintain asset records, and escalat e technical concerns when necessary
• Crosstrain and assist with additional teams, projects, and SOW-related initiatives as needed
• Support approximately 17,000+ end-user devices across various locations and business unit